ELIZABETH ESTRADA
CHICAGO,IL
Summary
Dynamic Patient Specialist
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
23
23
years of professional experience
Work History
PATIENT SPECIALIST
COMMUNITY HEALTH
05.2025 - 08.2025
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Trained new staff on filing, phone etiquette and other office duties.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Engaged with patients to provide critical information.
- Responded to inquiries by directing calls to appropriate personnel.
- Greeted and assisted patients with check-in procedures.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Provided excellent customer service to patients and medical staff.
Warehouse Lead
Target Logistics
06.2022 - 04.2024
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Supervised warehouse operations by managing employees during shifts.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Oversaw daily operations and shipping and handling processes.
- Trained employees on equipment operation and safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
- Monitored performance and safety practices of 20-person warehouse staff.
Warehouse Lead
Geodis Logistics
12.2006 - 04.2022
- Followed verbal and written instructions to properly move and ship products.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Handled fright and parcel shipment schedules, return and transfer processes and oversight of daily warehouse operations.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Tracked production and quality control systems to proactively identify deficiencies.
- Safely and securely loaded items to prevent damage during transport.
- Managed timely and effective replacement of damaged or missing products.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Monitored tasks and staff assignments to deliver projects under-budget and on-time.
- Picked and packed order items.
- Prepared and checked outbound shipments for accuracy.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
Medical Receptionist
NEW ASHLAND MEDICAL CENTER
04.2002 - 08.2006
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained current and accurate medical records for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Transcribed phone messages and relayed to appropriate personnel.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Education
GED -
INSTITUTO DE PROGRESO LATINO
Chicago, IL05-2001
Skills
- Appointment scheduling
- Insurance verification
- Medical terminology
- Data entry proficiency
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
PATIENT SPECIALIST
COMMUNITY HEALTH
05.2025 - 08.2025
Warehouse Lead
Target Logistics
06.2022 - 04.2024
Warehouse Lead
Geodis Logistics
12.2006 - 04.2022
Medical Receptionist
NEW ASHLAND MEDICAL CENTER
04.2002 - 08.2006
GED -
INSTITUTO DE PROGRESO LATINO
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