Elizabeth Etienne

Responsibilities:

• Manage guest flow and provide excellent customer service.

• Handle transactions using cash register and credit card machine; count money, make change, and complete reports.

• Maintain a clean and organized front-of-house.

• Address guest complaints professionally.

• Communicate with Back-of-House management regarding orders and schedules.

• Assist with opening, closing, and side tasks.

• Perform front-of-house sanitation procedures.

• Conduct daily and assigned cleaning projects.

• Answer phones and respond to information requests.

• Be knowledgeable about food and beverage menus.

• Cover shifts in other departments as needed.

• Assist with catering and delivery app orders.

• Follow company and safety procedures.

• Work extra shifts and hours as needed.

• Offer welcome samples to first-time customers.

• Greet guests warmly in person and on the phone.

Responsibilities

• Sell Harley-Davidson motorcycles using dealership processes

• Welcome and assist customers

• Follow up with customers by phone

• Promote the excitement of Harley-Davidson

• Log all customer interactions

• Meet sales goals

• Complete paperwork accurately

• Maintain showroom displays

• Stay alert and available on the sales floor

• Greet customers courteously and handle phone calls efficiently

• Qualify customer needs and wants

• Use consistent sales methods

• Cross-sell parts, accessories, and services

• Follow road test and delivery policies

• Handle customer complaints positively

• Attend training sessions

• Perform other assigned duties

• Handle exposure to chemicals and exhaust fumes

• Work near moving mechanical parts

• Inspect and patrol premises regularly
• Monitor property entrance
• Authorize entrance of people and vehicles
• Report any suspicious behaviors and happenings
• Secure all exits, doors and windows
• Monitor surveillance cameras
• Respond to alarms and react in a timely manner.

• Picked, packed, and paid for orders that were delivered right to the customer's front door
• Supported Store Ops with supply runs to maintain current capacities and volume
• Assisted Store Ops Team by troubleshooting a variety of issues both off site and on-site
• Helped Returns Team and Customer Service by scanning store order receipts for record keeping - Managed hardware assets and Store Ops supplies.

• Coordinated and monitored supply chain operations
• Communicate with suppliers, retailers, customers etc
• To achieve profitable deals and mutual satisfaction
• Utilized logistics IT to optimize shipping and transport procedures
• Prepared accurate reports for upper management.

• Performed various clerical tasks, including photocopying, scanning, faxing, and filing
• Assisted in marking paperwork to be filed.

• Recruited potential customers who are also recipients of public assistance
• Performed open-door sales by signing up customers recruited throughout the public.

• Monitored all activities of two children, including recreational and educational
• Prepared meals for children and assisted with feeding
• Performed light housekeeping tasks, including washing dishes and vacuuming
• Accompanied children on recreational and other outings.