Elizabeth Evans
Paragould,AR
Summary
Dynamic customer service professional with extensive experience engaging with the public and a proven ability to foster positive interactions. Committed to continuous learning and skill development, consistently striving for excellence while supporting the success of others. Recognized for a strong work ethic and a proactive approach, contributing to a smooth work environment by offering assistance and encouragement to colleagues and clients alike. Passionate about making a meaningful impact in the community, driven by the belief that kindness can transform lives and create opportunities for success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Avocados Grill
Paragould, AR
11.2025 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed table assignments and ensured timely food delivery to enhance guest satisfaction.
- Collaborated with kitchen staff to ensure seamless communication and order accuracy.
- Maintained cleanliness and organization of dining area to uphold health standards.
- Resolved customer complaints swiftly, ensuring positive dining experiences and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Bartender
Paragould Country Club
Paragould, AR
07.2025 - 11.2025
- Crafted specialty cocktails and beverages, ensuring quality and presentation standards met.
- Implemented efficient bar workflows, resulting in improved service speed during peak hours.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Collaborated with kitchen staff to create pairings that enhanced dining experiences for members.
- Fostered positive guest relationships through attentive service and personalized recommendations.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Registered Behavior Technician (RBT)
Palma Academy of Learning LLC
Paragould, AR
04.2025 - 07.2025
- Implemented behavior intervention plans (BIPs) under the supervision of a Board Certified Behavior Analyst (BCBA), resulting in improved behavior and skill acquisition for clients
- Provided direct one-on-one therapy to individuals with autism spectrum disorder (ASD) using evidence-based Applied Behavior Analysis (ABA) techniques
- Collected data on client progress during therapy sessions, ensuring accurate measurement of behavioral goals and objectives
- Assisted in conducting functional behavior assessments (FBAs) to identify the underlying causes of challenging behaviors
- Implemented strategies for promoting generalization and maintenance of skills across different settings and people
- Utilized positive reinforcement techniques to motivate clients and increase desired behaviors
- Supported clients in developing social skills, communication skills, self-help skills, and academic skills as outlined in their treatment plan
- Participated in team meetings to discuss client progress, review data analysis, and make adjustments to treatment plans as needed
- Ensured a safe environment for clients by implementing appropriate safety protocols during therapy sessions
- Attended ongoing training sessions to stay updated on best practices in ABA therapy techniques and interventions
- Assisted in training new RBTs on ABA principles, ethical guidelines, documentation procedures, and therapeutic techniques
- Maintained confidentiality of all client information according to HIPAA regulations
- Managed caseload effectively by prioritizing tasks based on urgency and importance
- Demonstrated strong problem-solving abilities when faced with challenging behaviors or situations
- Provided crisis intervention when necessary, ensuring the safety of clients and staff members
Waitress
La Torcia Brick Oven Pizza Company
Paragould, AR
08.2023 - 04.2025
- Delivered exceptional customer service by efficiently greeting and seating guests, accurately processing orders, and ensuring timely food and beverage delivery.
- Provided expert guidance on menu selections to enhance customer dining experiences and satisfaction.
- Coordinated with kitchen staff to ensure accurate order fulfillment and timely service of meals to patrons.
- Oversaw multiple tables concurrently during peak hours, ensuring meticulous attention to detail and delivering personalized service.
- Managed cash transactions effectively, ensuring adherence to established cash handling protocols.
- Managed resolution of guest complaints and concerns promptly, fostering a positive guest experience.
- Conducted thorough cleaning and sanitization of dining room surfaces, ensuring a welcoming environment for patrons.
- Trained new staff on menu items, service protocols, and company standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Oversaw collaborative efforts with team members to enhance guest satisfaction by managing table arrangements, drink service, and maintaining cleanliness throughout dining areas.
Registered Behavioral Technician
Social Space ABA therapy
Paragould, AR
04.2024 - 04.2025
- Implemented behavior intervention plans for individuals with autism spectrum disorder, focusing on skill acquisition and behavior reduction
- Collected and analyzed data to monitor progress and make data-driven decisions for treatment planning
- Provided direct one-on-one therapy sessions to clients, following the principles of Applied Behavior Analysis (ABA)
- Collaborated with a multidisciplinary team including speech therapists, occupational therapists, and psychologists to develop comprehensive treatment plans
- Supported clients in developing social skills through structured activities and interventions
- Utilized positive reinforcement techniques to promote desired behaviors and reduce challenging behaviors
- Participated in team meetings to discuss client progress, share insights, and collaborate on treatment strategies
- Ensured a safe environment for clients by implementing appropriate safety protocols during therapy sessions
- Assisted in transitioning clients from one setting or program to another while maintaining continuity of care
- Implemented visual supports such as schedules or token systems for individuals with communication difficulties
- Used prompting procedures such as least-to-most or most-to-least prompting when teaching new skills
- Collaborated with schools/educational institutions to ensure consistency in treatment across settings
- Implemented behavior support plans developed by Board Certified Behavior Analysts (BCBAs)
- Provided feedback and recommendations to supervisors regarding program modifications or adjustments
- Supported clients with daily living skills such as personal hygiene, mealtime routines, and independent functioning
Medical Assistant
Paragould Family Care, PA
Paragould, AR
01.2023 - 06.2023
- Conducted various clinical tasks under the guidance of a physician to enhance healthcare delivery.
- Facilitated in-office procedures to enhance patient care and operational efficiency.
- Implemented and managed EHR system operations.
- Measured and documented patient vitals, contributing to comprehensive patient care and treatment plans.
- Delivered vaccines efficiently while adhering to safety protocols and maintaining patient comfort.
- Facilitated scheduling of patient appointments, ensuring timely and effective communication with healthcare providers.
- Executed multiple administrative functions on computer systems to support patient care and provider operations.
- Processed patient intake forms and maintained accurate electronic health records for compliance.
- Developed communication strategies to improve patient engagement and satisfaction levels.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
Barista
Busy Bean Coffee
Brookland, AR
11.2022 - 01.2023
- Prepared high-quality coffee beverages while maintaining consistency in taste and presentation.
- Trained new staff on beverage preparation techniques and customer service standards.
- Developed efficient workflow processes to enhance service speed during peak hours.
- Managed cash register operations, ensuring accurate transactions and balanced cash drawers.
- Maintained cleanliness and organization of work area, adhering to health and safety regulations.
- Engaged with customers to provide personalized service, fostering a welcoming environment.
- Collaborated with team members to optimize inventory management and reduce waste.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
Daycare Teacher
Stepping Stones Private Preschool
Paragould, AR
03.2022 - 10.2022
- Developed comprehensive curriculum tailored for children, ensuring adherence to state educational requirements.
- Implemented strategies to create a safe and caring space for children, fostering their overall well-being.
- Designed and implemented engaging daily activities, including circle time, arts and crafts, storytime, outdoor play, and sensory exploration, to support holistic learning and development.
- Tailored educational strategies to enhance individual cognitive, physical, and social development.
- Partnered with parents to identify unique requirements of children and communicate ongoing development effectively.
- Developed and implemented positive discipline methods to encourage appropriate behavior while supporting personal growth and autonomy.
- Supported children during meal times by encouraging healthy eating habits and monitoring dietary restrictions or allergies
- Collaborated with other teachers to plan special events such as holiday parties or graduation ceremonies for the daycare center
- Conducted regular sanitization of toys, equipment, and surfaces to uphold a safe and organized classroom environment.
- Promoted effective communication between parents/guardians through daily verbal updates at drop-off/pick-up times
Intake Worker
Renew Mental Health and Wellness
Paragould, AR
08.2021 - 02.2022
- Tracked and documented vital signs, promptly alerting nursing staff to any irregularities.
- Oversaw medication administration in collaboration with registered nursing staff.
- Executed thorough cleaning and organization of patient rooms, maintaining essential supplies for efficient healthcare delivery.
- Collaborated with healthcare professionals to implement tailored patient care plans effectively.
- Maintained comprehensive and up-to-date electronic medical records by documenting patient information promptly.
- Conducted comprehensive client assessments to determine immediate mental health needs.
- Facilitated intake interviews, gathering essential information for treatment planning and service referrals.
- Implemented privacy protocols to safeguard sensitive client information during intake processes.
- Conducted effective follow-ups with clients after initial intake appointments, ensuring ongoing support and addressing any emerging needs or concerns.
- Enhanced client satisfaction by conducting thorough intake interviews and gathering accurate information.
- Developed strong rapport with clients from diverse backgrounds through cultural sensitivity and respect during the intake process.
- Cultivated supportive environments for patients by actively listening and communicating with compassion to address emotional needs.
- Implemented protocols to maintain confidentiality of patient information consistently.
- Participated in ongoing training programs to enhance knowledge of medical terminology, procedures, and equipment usage
- Contributed to a positive work environment by fostering teamwork among colleagues
- Aided in the collection of specimens (urine, stool) for laboratory analysis
- Guided discharged patients safely out of facility, ensuring clear communication of follow-up care procedures.
Waitress
Huddle House
Paragould, AR
03.2019 - 04.2021
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
- Demonstrated extensive knowledge of menu items, including daily specials, ingredients, and preparation methods to assist customers with their selections
- Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery of meals to tables
- Managed multiple tables simultaneously during peak hours while maintaining attention to detail and providing personalized service
- Handled cash transactions accurately using point-of-sale systems while adhering to company policies on cash handling procedures
- Resolved guest complaints or concerns promptly and professionally, ensuring customer satisfaction at all times
- Maintained cleanliness of work areas including dining room floors, tables, chairs, utensils, glassware, etc
- Implemented improved workflow processes to enhance service speed and efficiency during peak hours.
- Trained new team members on company procedures and best practices for service excellence.
- Resolved customer complaints swiftly, maintaining high standards of hospitality and professionalism.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Navy Recruit
U.S. Navy
Chicago, IL
07.2020 - 09.2020
- Participated in comprehensive bootcamp to enhance skills and knowledge.
Crew Member
Hardee's
Paragould, AR
03.2018 - 03.2019
- Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
- Efficiently operated cash register, accurately handling transactions and providing correct change to customers
- Maintained cleanliness of dining area, ensuring tables were promptly cleared and sanitized for the next customer
- Collaborated with team members to ensure smooth workflow during busy periods, effectively managing time constraints
- Followed all safety protocols and procedures to maintain a safe working environment for both staff and customers
- Demonstrated strong communication skills by effectively conveying information about menu items to customers
- Proactively addressed customer concerns or complaints, resolving issues promptly to ensure customer satisfaction
- Contributed to a positive work environment by fostering teamwork among crew members through effective collaboration
- Trained new crew members on operational procedures and customer interaction techniques.
- Implemented process improvements that enhanced service speed and accuracy.
- Engaged in daily cleaning tasks to uphold cleanliness and food safety regulations.
- Resolved customer complaints promptly, fostering positive dining experiences and loyalty.
- Worked front counter, drive-thru and other areas.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
High school diploma -
Paragould High School
Paragould, AR05.2020
Skills
- Behavioral intervention techniques
- Healthcare receptionist
- Customer service at front desk
- Prioritization and scheduling
- Strong attention to detail
- Proficient in conveying medical information
- New client engagement
- Proficient in clinical terminology
- Effective writing skills
- Transaction processing skills
- Service excellence
- Psychosocial intervention skills
- Client assistance
- Data gathering
- Client relations management
- Early childhood educator
- Patient record management
- Clear verbal communication on calls
- Sales experience
- Cash handling expertise
- Compassionate assistance
- Customer engagement
- Proficient in English
- Reviewing documentation
- Customer service in bartending
- Hospitality support skills
- Keyboard proficiency
- Customer loyalty strategies
- Experience with children
- Vehicle operation
- Food Service
- Organizational skills
- Working with people with developmental disabilities
- Experience administering injections
- Patient monitoring
- Point of sale expertise
- Greeting customers
- Clinical administrative experience
- Computer operation
- Managing patient records
- Activity-based lessons (early childhood general education)
- Basic math
- Vital signs
- Restaurant experience
- Teamwork
- Communication skills
- Leadership
- Financial management
Certification
- Childcare Certification April 2022 to Present
- Driver's License October 2020 to October 2028
- First Aid Certification
- CPR Certification
Timeline
Server
Avocados Grill
11.2025 - Current
Bartender
Paragould Country Club
07.2025 - 11.2025
Registered Behavior Technician (RBT)
Palma Academy of Learning LLC
04.2025 - 07.2025
Registered Behavioral Technician
Social Space ABA therapy
04.2024 - 04.2025
Waitress
La Torcia Brick Oven Pizza Company
08.2023 - 04.2025
Medical Assistant
Paragould Family Care, PA
01.2023 - 06.2023
Barista
Busy Bean Coffee
11.2022 - 01.2023
Daycare Teacher
Stepping Stones Private Preschool
03.2022 - 10.2022
Intake Worker
Renew Mental Health and Wellness
08.2021 - 02.2022
Navy Recruit
U.S. Navy
07.2020 - 09.2020
Waitress
Huddle House
03.2019 - 04.2021
Crew Member
Hardee's
03.2018 - 03.2019
High school diploma -
Paragould High School