Elizabeth Ewing
Findlay,US
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Room Service- Supervisor
ProMedica Health Systems
08.2020 - Current
- Implement a patient feedback system to gather insights on meal satisfaction and dietary preferences, allowing personalized meal planning and improved patient experience
- Collaborate with healthcare providers to ensure patient dietary needs are accurately communicated and met, promoting positive patient outcomes and satisfaction
- Exhibited expertise in resolving customer complaints in a professional and timely manner
- Demonstrated ability to manage and motivate team members in order to maximize customer satisfaction.
Warehouse Associate
Custom Glass Solutions
02.2020 - 08.2020
- Implement quality control measures to ensure all glass products are handled and stored safely to minimize breakage and damage in the warehouse
- Assist in the implementation of safety protocols and training programs to ensure a secure work environment for handling and storing custom glass products in the warehouse, prolong a culture of safety among warehouse staff
- Conduct regular inspections of custom glass products to identify any defects or imperfections, ensuring only high-quality products are approved for shipping to customers, therefore maintaining the company's reputation for premium custom glass solutions.
Room Service- Call Center Agent
Promedica Health Systems
11.2018 - 02.2020
- Effectively interact with patients and provide personalized solutions to their dietary needs, ultimately enhancing the overall patient experience and satisfaction levels
- Displayed strong communication skills to effectively liaise between patients and food service employees to ensure accurate and timely delivery of meal orders
- Utilize empathy and active listening skills to understand patients' concerns and preferences, providing compassionate and personalized assistance in dietary planning and room service coordination, fostering a sense of trust and loyalty among patients
- Analyze call center data and metrics to identify trends and opportunities for continuous improvement in room service operations, such as reducing wait times, increasing order accuracy, and enhancing overall efficiency, leading to enhanced patient satisfaction and loyalty.
Customer Service Representative
Tiffin Paper Company
05.2018
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Responded to telephone inquiries and complaints following standard operating procedures
- Adhered to company policies and procedures while providing superior service
- Tracked all incoming calls and emails from customers using appropriate software applications.
Temporary Quality Inspector
Stratosphere Quality
02.2018 - 05.2018
- Developing and leading training sessions for new quality inspectors to ensure they understand and adhere to all quality standards and inspection procedures in a temporary quality inspector role at Stratosphere Quality
- Ensured that all incoming materials met acceptable quality criteria prior to entering inventory system
- Provide feedback and suggestions for process improvements to enhance overall quality standards and increase efficiency in the production process as a Temporary Quality Inspector at Stratosphere Quality
- Identified potential defects before they reached the customer's hands.
Call Center Representative
Creative Lodging Solutions
10.2017 - 01.2018
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding
- Managed difficult situations calmly and effectively while maintaining a positive attitude toward customers
- Proficiently handled high call volumes while maintaining quality service standards
- Fulfilled customer requests by clarifying desired information and completing transactions.
Education
Bachelor of Science - Psychology
Utica College
Utica, NYDiploma -
Thomas Worthington High School
05.2014
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Microsoft Excel
- Client Relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call Center Operations
- Microsoft Outlook
Timeline
Room Service- Supervisor
ProMedica Health Systems
08.2020 - Current
Warehouse Associate
Custom Glass Solutions
02.2020 - 08.2020
Room Service- Call Center Agent
Promedica Health Systems
11.2018 - 02.2020
Customer Service Representative
Tiffin Paper Company
05.2018
Temporary Quality Inspector
Stratosphere Quality
02.2018 - 05.2018
Call Center Representative
Creative Lodging Solutions
10.2017 - 01.2018
Bachelor of Science - Psychology
Utica College
Diploma -
Thomas Worthington High School
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