Elizabeth Faile
Rock Hill,SC
Summary
Team leader with diverse experience in the finance sector.. Customer Service savvy with excellent training and relationship building skills. Enjoy multi-tasking, resolving issues with customers and creating process improvements that are beneficial to both the team and company. Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Financial Auditor/Analyst I. Senior Team Lead
BAE Systems, Inc. Resource Center
Charlotte, NC
09.2011 - 02.2025
- Assigned all daily reports to processors to ensure the department's SLA was met.
- Provided queue totals and a breakdown of aging accounts to management daily.
- Tracked all taxable expenses and ensured all were reported accordingly for tax liability to payroll.
- Manual processing of domestic and international travel, P-card, and non-travel expense reports, as needed.
- Department Government Compliance (FAR/JTR) Representative. Worked with the USHQ Compliance Director on policy and compliance changes and updates.
- Training of all new hires, and provided refresher training monthly for processors.
- Worked cases to resolution, to the customer's satisfaction, within our 3 day SLA window.
- Liaison to Finance, Customer Care leads, and assisted with their new hire training.
- Worked with senior management on special projects, such as a Concur system refresh project.
- Assist with the setup of parameters for auto-processing bots, and audit processing bots.
- Successfully completed six integrations of newly acquired companies.
- Conducted regular meetings with team members to discuss progress, identify areas for improvement, and discuss audit findings.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Resolved issues of customers promptly and efficiently, ensuring high levels of satisfaction.
- Assessed department operations for process improvement opportunities.
- Collaborated with senior management to develop strategies for improving efficiency and productivity of the team.
- Developed training materials for processor and customer use, updated job aids, and created KB articles.
- Maintained up-to-date records of work progress regarding government compliance and company policies.
- Worked with sector accounting teams for any cost reclassifications for ledger, and assisted with any discrepancies in quarterly and annual cost reporting and billing to government contracts.
- Assisted the Card Admin team with reconciliations, clearing Concur desktops for termed employees, and submitting expenses for closed accounts, ghost card accounts and ran the Applicant Travel program.
- Implemented Monthly "Admin Circle" meeting with the executive admins of the Senior Leadership team to advise them of any updates, discuss system issues or changes, and government compliance requirements.
- Analyzed key performance indicators to identify effective strategies.
- Managed conflict resolution within the team to maintain a positive work environment.
Issue Analyst
AXA Equitable
Charlotte, NC
07.2010 - 09.2011
- Verified all information and documents for accuracy prior to policy issuance, added required amendments to policies, audited for all underwriting requirements, and obtained missing information, and approved policies for issue. customer.
- Processed REG 60 and 1035 disclosure documents, and policy illustrations.
- Resolved customer issues—end-to-end case resolution.
- Provided requirements as needed to external reps.
Accounts Receivable Accountant
Coats North America/via Accrue Partners
Charlotte, NC
06.2009 - 03.2010
- Processed customer payments and applied them to the appropriate accounts receivable ledger.
- Conducted collections calls to ensure prompt payment from delinquent customers.
- Identified opportunities for process improvement within the accounts receivable department.
- Analyzed balance sheets for mistakes and inaccuracies.
- Resolved customer inquiries regarding billing discrepancies or other issues in a timely manner.
- Developed Collections process resulting in additional $2 million in aging charges collected within 30 days of implementation.
- Developed a method of posting payments in SAP that would produce a daily Receivables report as this wasn't provided in the original system setup.
- Month end closeouts and reporting.
Fundraising Recruiter
MDA of Charlotte
Charlotte, NC
02.2008 - 05.2009
- Recruiter for Lock Up Fundraisers.
- Obtained gifted items for auctions, and prizes given away at events.
- Scheduled pick-up of participants.
- Created call lists for prospects.
Manager
Tico Finance
Rock Hill, SC
01.2002 - 02.2008
- Supervised six employees, processed loans, conducted credit checks, managed credit bureau reporting, handled all accounts payable and accounts receivable for the office.
- Collections and bankruptcy reporting.
- Recruited and trained new employees to meet job requirements.
- Ensured compliance with regulatory requirements and industry standards.
- Worked with State Board of Bank Control during audits.
- Analyzed business performance data and forecasted business results for upper management.
Education
Business & Accounting -
York Technical College
Rock Hill, SC12-1989
Skills
- Oracle
- Concur
- People Soft
- ServiceNow
- MS Office
- Excel
- TEAMS
- SAP
- Samuel
- Connected
- Lexis Nexis
- QuickBooks
- Customer service
- Team leadership
- Expense tracking
- Process improvement
- Employee training
- Coaching and mentoring
- Attention to detail
- Account management
- Teamwork and collaboration
- Client support
- Team supervision
- Workflow management
- Government Compliance FAR/JTR
- Excellent Communication Skills
- Accounts receivable
- Credit and collections
- Audit processes
- Travel expense processing
- Performance tracking/audit bot process
- Workflow optimization
- Policy improvements
- Performance management
Hobbies and Interests
- Children's Charities
- Drawing and painting
Accomplishments
- Received 52 Impact Awards from my peers during my time with BAE Systems. Awards were for work performance that made an impact at the department, sector or company level.
Certification
- Six Sigma White & Yellow Belt Certificates.
- FPS Certificate in FAR II and CAS program.
Timeline
Financial Auditor/Analyst I. Senior Team Lead
BAE Systems, Inc. Resource Center
09.2011 - 02.2025
Issue Analyst
AXA Equitable
07.2010 - 09.2011
Accounts Receivable Accountant
Coats North America/via Accrue Partners
06.2009 - 03.2010
Fundraising Recruiter
MDA of Charlotte
02.2008 - 05.2009
Manager
Tico Finance
01.2002 - 02.2008
Business & Accounting -
York Technical College
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