Elizabeth Failing
Sugar Grove,IL
Summary
Experienced Pension Benefits Administrator with solid understanding of statutes pertaining to Illinois Police and Fire Pensions. Advanced organizational, verbal and written communication skills. Hardworking and diligent with a detail oriented approach. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Lead Pension Benefits Administrator
Lauterbach & Amen, LLP
08.2018 - Current
- Provide pension benefit administration experience and education along with including day to day maintenance assistance to pensioners
- Monthly payroll processing for upwards of 400 pension funds' pensioners primarily based in Illinois, but also including Florida and Texas pensions
- Led utilization of online portal for members with assistance whenever needed. Trained and directed fellow staff with maneuvering portal so as to give direction when requested by members
- Manages benefit hotline call center and email inquiries received daily with varying requests and concerns
- Daily support to active and retired pensioners and their municipalities regarding pension related questions
Server Captain
The Morton's Steakhouse
04.2017 - Current
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Executed steps of service, including extensive menu presentation
- Success multitasking while remaining professional and courteous in fast paced environments
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest with regards to food allergies or sensitivities
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Head Bartender
Eddie Merlots
10.2012 - 08.2018
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Followed strict recipes and drink measurements to minimize product spillage and waste
- Kept detailed inventory records while maintaining accurate orders to properly stock liquor necessary for weekly bar usage
Education
No Degree - Theater Arts
Western Illinois University
Macomb, ILNo Degree - Theater Arts
College of DuPage
WheatonHigh School Diploma -
Naperville Central High School
Naperville06.2000
Skills
- Payroll and Benefits Administration
- Contribution Refund Processing
- Training Staff
- Understanding Customer Needs
- Multitasking
- Issue and Complaint Resolution
- Call Center Operations
- Cold Calling
- Plan Administration
- Microsoft Office Suite
Accomplishments
- Proficient in Microsoft Excel, Office, Teams, and Outlook
- Experience in Thompson Reuters payroll software Accounting CS and Practice CS
- Utilization and training of Adobe Acrobat program and electronic signature
Timeline
Lead Pension Benefits Administrator
Lauterbach & Amen, LLP
08.2018 - Current
Server Captain
The Morton's Steakhouse
04.2017 - Current
Head Bartender
Eddie Merlots
10.2012 - 08.2018
No Degree - Theater Arts
Western Illinois University
No Degree - Theater Arts
College of DuPage
High School Diploma -
Naperville Central High School
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