Elizabeth Faulstick
Minneapolis,MN
Summary
Experienced Senior Account Manager with proven track record in managing large scale accounts. Skilled at cultivating strong client relationships, driving revenue growth, and resolving complex issues in fast-paced environments. Also adept in strategic planning and team leadership. Successfully led teams towards sustained business growth, maintaining high levels of customer satisfaction and loyalty.
Overview
14
14
years of professional experience
Work History
Senior Employee Benefits Consultant
Downing Group Benefits Group
Minneapolis , MN
11.2019 - 01.2023
- Assisted employer groups and insurance carriers in the design, implementation, communication, and administration of health and welfare benefits, including medical, dental, disability, life, and vision insurance.
- Analyzed client's current benefit offerings to determine best practices for cost savings and efficiency improvements.
- Conducted employee meetings to explain available benefit options and answer questions from employees.
- Lead the benefits renewal process from start to completion. Conducted employer meetings, analyzed proposals, and made plan design recommendations.
- Ensured compliance with applicable laws and regulations pertaining to employee benefits plans.
- Evaluated changes in regulations affecting employee benefits programs and advised management accordingly.
- Provided advice and guidance to clients regarding their benefits plans and programs.
- Participated in open enrollment activities including online enrollment systems setup and maintenance.
- Assessed overall effectiveness of current programs while suggesting potential enhancements or alternatives.
- Delivered benefit plan documents, such as summary plan descriptions, enrollment materials, and other related documents.
- Communicated regularly with vendors regarding enrollment, billing, and claims issues, or inquiries from clients.
- Oversaw enrollment of new employees and company-wide yearly enrollment period.
- Reviewed employee enrollments to verify accuracy, inputting information into company database.
- Negotiated with benefits vendors to secure cost-effective services for the organization.
Senior Account Manager/Senior Sales Executive
Employer Benefits Group
Edina , MN
11.2015 - 11.2019
- Managed comprehensive service of employer benefit packages to a portfolio exceeding 200 diverse businesses.
- Consulted with individuals and business leaders to develop customized, cost-effective benefits packages that aligned with company objectives and individual needs.
- Facilitated annual renewal discussions with clients to review claims utilization and premium expenditures.
- Cultivated strong, long-term relationships with employer group clients and insurance carrier representatives.
- Collaborated with insurance carriers and clients to navigate and resolve complex issues efficiently.
- Resolved client issues promptly, while maintaining excellent customer service standards.
- Identified opportunities for cross-selling products and services to existing customers.
Senior Account Manager / Senior Sales Executive
Cates and Ohme Associates
Faribault, MN
04.2009 - 03.2014
- Lead a customer service team of four, managing a book of business that included over 100 employer clients and more than 1,000 individual clients across health, life, disability and dental benefits.
- Met with HR leaders and C-level executives to discuss service plans and benefit options.
- Oversaw the annual renewal process for group health insurance plans, ensuring seamless transitions and cost-effective solutions.
- Coordinated open enrollment periods for employees, providing guidance on plan selection decisions.
- Tracked renewal dates for all health benefit plans and alerted management when renewals are due.
- Organized and verified enrollment and benefits documents.
- Put together detailed reports showing plan performance and alternative options.
- Analyzed financial impact of proposed changes to health care plans prior to implementation.
- Compiled reports and trend models to advise clients on best plan options.
- Developed strong referral network of representatives, administrators and providers.
- Conducted employee benefits orientations and provided individual counseling to employees on available benefit options.
- Prepared regular reports on plan utilization, costs, premiums and other metrics as required by management.
- Managed employee data within the company's HR system, ensuring accuracy of information.
- Responded promptly to inquiries from clients regarding their benefits coverage or eligibility status.
- Maintained updated records of employee participation in various benefit plans.
Education
Bachelor of Science - Interior Design And Construction Management
Minnesota State University, Mankato
Mankato, MN07-2004
Skills
- Benefit administration for large and small group employers and individuals
- Experience working with fully insured, self insured and level funded groups
- Strategic account oversight
- Incentive plan design
- Critical thinking
- Written and verbal communication
- Benefits analysis
- Problem-solving abilities
- Attention to detail
- Contract negotiation
- Service coordination
- Strong relationship building
- Strong presentation skills
References
References available upon request.
Timeline
Senior Employee Benefits Consultant
Downing Group Benefits Group
11.2019 - 01.2023
Senior Account Manager/Senior Sales Executive
Employer Benefits Group
11.2015 - 11.2019
Senior Account Manager / Senior Sales Executive
Cates and Ohme Associates
04.2009 - 03.2014
Bachelor of Science - Interior Design And Construction Management
Minnesota State University, Mankato
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