Elizabeth Faye
Winston Salem,NC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Answering Service Operator
ASD Inc
Media, PA
06.2022 - Current
- Answered incoming calls, greeted callers, provided information, and transferring calls to appropriate parties.
- Maintained high level of customer service through friendly and polite demeanor.
- Resolved customer issues through research and problem solving.
- Logged and routed incoming mail, conducted data entry and prepared outgoing mail.
- Supported customers by managing 70+ calls per day efficiently while maintaining professionalism and upbeat tone.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
Customer Experience Advocate
Carvana
Greensboro, NC
07.2021 - 06.2022
- Completed registration paperwork and sales documentation.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Prepared purchased vehicles and completed final delivery checks.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
Dispensing Optician /Assistant Store Manager
National Vision
Kernersville, NC
02.2020 - 07.2021
- Educated clients about how to adapt to, wear and care for eyeglasses.
- Prepared work orders outlining all specifications for new lenses and frames.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
- Managed check-in and check-out procedures, verified patient information and submitted lens orders.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Customer Relations Representative
Hand And Stone Massage & Facial Spa
Winston-Salem, NC
03.2018 - 02.2020
- Answered average of 50+ calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Communicated with customers to assess and address individual needs, providing timely and quality support via Zenoti systems.
- Assessed caller accounts to determine member benefits, identify service needs and resolve issues.
- Scored in top 15% of employees for successful membership retention.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Logged call information and solutions provided into internal database.
Sales Associate, Women's Shoes
JcPenney
Winston-Salem, NC
11.2013 - 03.2018
- Met or exceeded individual sales goals and key performance indicators (KPIs)
- Completed orders and organized product deliveries to meet customer timetables.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Prepared large cash deposits with zero discrepancies.
- Helped customers locate products and checked store system for merchandise at other sites.
- Loaded and unloaded merchandise using ladder and pallet jack.
Education
Associate of Applied Science - Business Administration And Management
Guilford Technical Community College
Jamestown, NC06.2024
High School Diploma -
R J Reynolds High School
Winston-salem, NC06.2013
Skills
- Switchboard Operations
- Resolve Systems Service Management
- Client Satisfaction
- Typing Skills
- Professional Communication
- Research Abilities
- Account Management
- Active Listening
- Patient Medical Histories
- Customer Relationship Management
Affiliations
Notary Public , State of North Carolina
Certification
- CNP - Certified Notary Public
Timeline
Answering Service Operator
ASD Inc
06.2022 - Current
Customer Experience Advocate
Carvana
07.2021 - 06.2022
Dispensing Optician /Assistant Store Manager
National Vision
02.2020 - 07.2021
Customer Relations Representative
Hand And Stone Massage & Facial Spa
03.2018 - 02.2020
Sales Associate, Women's Shoes
JcPenney
11.2013 - 03.2018
Associate of Applied Science - Business Administration And Management
Guilford Technical Community College
High School Diploma -
R J Reynolds High School
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