Elizabeth Ferguson
Fort Lauderdale,FL
Summary
Collaborative leader with dedication to partnering with coworkers and guests to promote engaged, empowering workplace.
Strength in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Strong leader and problem-solver dedicated to streamlining operations to promote efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Able to think fast and solve problems in a high stakes environment.
Overview
18
18
years of professional experience
Work History
Manager
OLA Restaurant
10.2020 - 09.2023
- Managed and motivated employees to be productive and engaged in work.
- Responsible for scheduling and payroll
- Conducted Interviews/hiring for all FOH staff
- Managed F+B program for 250 room hotel with event spaces for 300+ guests
- Maximized performance by monitoring daily activities and mentoring team members.
- Worked with Chef/Owner to update menus and create new dishes
Events Manager
OLA Restaurant
10.2020 - 09.2023
- Responsible for all administrative logistics of event planning, booking, and promotion from start to finish
- Hired and trained staff members for various event-specific functions and assessed employees understanding of associated processes and procedures.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Coordinated florists, photographers, rentals, lighting and musicians for events.
- Interviewed clients to understand event scopes of work and establish budgets.
- Selected and ordered refreshments, decor and event materials.
Server Captain
OLA Restaurant
08.2018 - 09.2020
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Conducted meetings with management to discuss operational issues and develop ways to improve services.
- Coordinated with management, lead the service for all special events
Bartender
OLA Restaurant
10.2005 - 09.2018
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
Miami Southridge Senior High School
Miami, FLMiami Dade College
Miami, FLSkills
- Contract Management
- Operations Management
- Expense Tracking
- Workforce Management
- Policy Implementation
- Business Development
Timeline
Manager
OLA Restaurant
10.2020 - 09.2023
Events Manager
OLA Restaurant
10.2020 - 09.2023
Server Captain
OLA Restaurant
08.2018 - 09.2020
Bartender
OLA Restaurant
10.2005 - 09.2018
Miami Southridge Senior High School
Miami Dade College
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