Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Elizabeth Ferreri

Hamburg,New York

Summary

Productive Dental Office Manager with versatile skills in staff supervision and customer service. Mathematical and computational strengths create thorough budgets and financial strategies. Gifted communicator promotes practice reputation and creates inviting work environment.

Overview

36
36
years of professional experience

Work History

Dental Office Manager

Better Smile of WNY
Orchard Park, NY
10.2020 - 12.2024
  • Managed office inventory and placed new supply orders.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Supervised staff members, organized schedules and delegated tasks.
  • Developed and implemented office policies and procedures.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Automated office operations for managing client correspondence, payment schedules and data communications.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Delegated work to staff, setting priorities and goals.
  • Assigned work and monitored performance of project personnel.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Provided administrative support to management team including preparing reports and presentations.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Recruited and trained new employees to meet job requirements.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Worked effectively in team environments to make the workplace more productive.
  • Worked with cross-functional teams to achieve goals.
  • Completed day-to-day duties accurately and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Made sure all Doctor and Hygiene schedules were full on a daily basis
  • Posted all Insurance payments to patient accounts

Medical Secretary

Christopher Chiropractic Center
Williamsville, NY
01.2017 - 05.2019
  • Responded to inquiries from patients regarding billing, scheduling and appointment changes.
  • Managed patient flow to minimize waiting times and improve office efficiency.
  • Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Scheduled and confirmed patient appointments and consultations.
  • Created new patient files when needed and ensured that all documents were properly filed in each file folder.
  • Scheduled and confirmed patient appointments, surgeries, and medical consultations.
  • Provided administrative support to medical staff, including data entry and document preparation.
  • Answered phone calls, directed inquiries, and provided exceptional patient service.
  • Answered incoming calls in a professional manner and directed them to the appropriate personnel.
  • Greeted patients upon arrival, collected medical history, and verified insurance coverage.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Vice President

Zoladz Executive Transportation
Depew , NY
01.2010 - 01.2015
  • Hired, trained, and mentored staff members to maximize productivity.
  • Managed comprehensive fleet maintenance programs, ensuring high levels of operational readiness and reliability.
  • Ensured all vehicles were properly maintained according to manufacturer specifications.
  • Supervised a team of drivers, dispatchers, and customer service representatives.
  • Enhanced customer service protocols for transportation operations, achieving higher customer satisfaction scores.
  • Maintained records of vehicle maintenance schedules to ensure proper upkeep of fleet vehicles.
  • Handled departmental scheduling to maintain proper staffing for shifts.
  • Oversaw the recruitment, training, and performance evaluation of transportation staff, fostering a culture of excellence and safety.

Owner

Studio E Salon And Day Spa
Williamsville, NY
04.1989 - 02.2013
  • Managed a staff of 30, with duties that included payroll, scheduling, hiring, and terminations.
  • Responsible for marketing, web page, and advertising.
  • Maintained a positive work environment for staff and clients.
  • Ultimately, I was responsible for ensuring that clients and staff have a positive and favorable experience.
  • Hosted special events to boost brand awareness and increase community engagement.
  • Maintained relationships with existing clients by providing superior customer service.
  • Conducted performance reviews for employees on a regular basis.
  • Developed policies and procedures for the organization.
  • Managed sales presentations to promote product and brand benefits.
  • Managed daily operations of business, including hiring and training staff.
  • Provided direction and guidance to employees.
  • Organized events such as trade shows and conferences.
  • Worked effectively in team environments to make the workplace more productive.
  • Identified needs of customers promptly and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delegated work to staff, setting priorities and goals.

Scheduling Coordinator/Administrative Coordinator

Health Care Plan Vision Center
Amherst , NY
06.1989 - 06.1997
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Resolved customer complaints or answered customers' questions.
  • Responded to emergency scheduling changes promptly, minimizing disruptions to operations.
  • Set and confirm patient appointments.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Gathered employee and staff data to develop monthly work schedules.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Delegated work to staff, setting priorities and goals.
  • Coordinated catering services for various functions, including sales trainings and department meetings.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Was responsible for all ophthalmology, optometry, ophthalmic assistant, and optical schedules for staff.

Education

High School Diploma -

Amherst Central High School
Amherst, NY
06-1986

Skills

  • Inventory management
  • Dental office management
  • Schedule management
  • Motivational skills
  • Patient relations
  • Medical records management
  • Insurance billing
  • Office meetings
  • Patient care
  • Patient scheduling
  • Human resources
  • Appointment coordination
  • Office administration
  • Dental software proficiency
  • Scheduling
  • Treatment Planning

References

References available upon request.

Timeline

Dental Office Manager

Better Smile of WNY
10.2020 - 12.2024

Medical Secretary

Christopher Chiropractic Center
01.2017 - 05.2019

Vice President

Zoladz Executive Transportation
01.2010 - 01.2015

Scheduling Coordinator/Administrative Coordinator

Health Care Plan Vision Center
06.1989 - 06.1997

Owner

Studio E Salon And Day Spa
04.1989 - 02.2013

High School Diploma -

Amherst Central High School

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