ELIZABETH FEUSTEL

The Crisis RN coordinates primary care within the community, provides management and administration of medication in conjunction with the prescriber, and provides specialized crisis intervention and short-term intervention services to adults and older adults experiencing an acute behavioral health crisis, with the goal of crisis stabilization within the least restrictive setting.

• Daily duties required directing and ensuring the quality, safety, and continuity of patient care for several units which included: CVICU and ICU
• Daily accountability also included all aspects of staffing including recruiting, hiring, scheduling, and progressive discipline
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• Worked closely with interdisciplinary team to assure excellent communication and patient satisfaction
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• Collaborated closely with physician's as well as case management to ensure meeting core measure metrics and LOS 3
• Created and executed plans to empower team to meet core measure metrics such as CAUTI, HAPI and Pain
• Assessment/Reassessment to 100% compliance
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• Maintained HCAHPS scores in the 89th percentile for 2018.

• Accomplished multiple tasks within established timeframes.
• Onboarded new employees with training and new hire documentation.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Evaluated employees' strengths and assigned tasks based upon experience and training.

• Responsible for managing and monitoring medical/surgical telemetry patients; perform EKG's; manage medications/ IV infusions and drips; perform physical assessments, admissions and discharges, patient education.

• Proactive telephonic case management of vulnerable patient populations including patients with dual diagnosis, substance abuse disorders, homelessness/poverty and long-term disabilities
• Complete physical, psychological, emotional and environmental assessments for the purpose of providing appropriate, timely interventions to ensure provision of optimal care
• Coordinate community care and services as deemed appropriate
• Participate in the Tele-health Pilot program to include telephonic assessments, daily monitoring and appropriate triage interventions
• Work collaboratively with other members of the Humana Cares Interdisciplinary team: Humana Cares Managers, Social Services, Personal Health
• Coordinators, Field Care Managers and Community Health Educators
• Understand clinical program design, implementation, and management, monitoring and reporting
• Comply with performance and reporting standards as defined by Humana Corporation
• Additional responsibilities as directed by Humana Cares leadership.

• Managed case-load of 20-25 patients with multiple comorbidities
• Responsible for assessing, monitoring and treating patients in the home environment and for providing care in accordance with Medicare guidelines
• Responsible for submitting all Medicare paperwork required for home-care treatment from admission to discharge.

• Regularly evaluated employee performance and provided feedback.
• Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
• Oversaw overall operation of nursing services and patient care.
• Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.

• Nights) for a very busy 42 bed PCU/IMCU unit outside of Washington D.C
• Responsible for scheduling, staff education, clinical education, productivity and payroll
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• During tenure falls were reduced by 20%
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• Eliminated all travel contracts
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• Hired 15 new FTE's to complete staffing matrix
• Float nurse for 16 hospitals in the Tampa/St
• Petersburg region
• The position required floating to PCU, ICU, Telemetry,
• Medical-Surgical, Women's Health and Oncology floors
• Responsibilities included monitoring telemetry, maintenance of IV fluids/drips, physical assessment, delegation to support staff, electronic documentation, patient admission and discharge.

• Responsible for monitoring cardiac/neuro patients, monitoring telemetry, maintenance of IV fluids/drips, physical assessment, communication/delegation to support staff, medication administration, admissions and discharges, etc.

• Responsible for managing Coronary Artery bypass Graft (CABG) patients from hospital discharge to follow-up appointment with surgeon
• Responsible for managing all aspects of the post-operative surgical process including: managing lab work, cardiac teaching, monitoring/assessing surgical incisions, communication with physicians, therapists, social workers and other support staff
• Managed a case load of 30-45 patients.

• Responsible for staffing the hospital within budget established by senior management
• Managed patient bed assignments, staffing nurses and support staff, training new staff, floating between units during critical shortage periods.

• With 24/7 accountability for the professional nursing practice, as well as the professional development and education of 55 nursing staff and patient care technicians
• Collaborates with the Clinical Director and Chief Nursing Officer on quality, performance improvement and clinical outcomes
• Oversees performance improvement initiatives, fiscal
• E, management of the department, adherence to all regulatory compliance standards
• Creates an environment that promotes customer loyalty for families, physicians and employees
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• Reduced overtime in the department by 30% in 2016
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• Reduced the use of contract staff to less than 10% of total staffing
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• Hired 20 FTE's to complete staffing matrix and to reduce the use of travel nurses
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• Reduced incidental overtime to less than 2% in 2017., Responsible for assessment and monitoring of post-PTCA patients, femoral sheath removal, Open Heart prep, cardiac drip