Hi, I’m
Elizabeth Fields
Northville,MI
Summary
Dynamic Account Manager offering expertise in client oversight, issue resolution and leading time-sensitive, high-budget projects. Collaborative and strategic, with robust background in maintaining continuous operations in various departments. Applying an analytical approach for continuous process improvement.
Overview
13
years of professional experience
Work History
Highly Marelli
Account Manager
08.2022 - Current
Job overview
- Account Manager for 3 programs as well as prototype/service coordination for company's 2 largest customers.
- Built and strengthened long-lasting client relationships based on accurate price quotes and timely delivery.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Coordinated delivery of prototype parts at program level and in full accordance with outlined cost, scheduling and quality terms.
Highly Marelli
Project Manager
10.2015 - 08.2022
Job overview
- Lead PM for multiple HVAC development programs
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Single point of contact between Development Engineering and all cross-functional teams for streamlined program development
- Identified resource gap and developed prototype-purchasing role to support customer builds
- Responsible for entering/tracking all purchase orders
- Lead PM for cost reduction activities, up to 7 programs simultaneously
- Driving accelerated implementation to achieve savings target by 130%
- Enhanced team member camaraderie by arranging offsite team activities.
Certified Investigations International
Office Manager
05.2010 - 10.2015
Job overview
- Completed advanced clerical tasks, including account reconciliation and document management
- Kept business leaders informed about company profits, operations, and other metrics with regular reports
- Fielded numerous daily questions from administrative staff, customers, and vendors by leveraging clerical and management expertise
- Ensured investigations scheduled within 48 hrs
- Of receiving assignments; average of 250 assignments annually
- Prepared thorough reports based on skilled compilation and distillation of related data
- Strengthened budget planning by contributing administrative expertise and operations knowledge
- Controlled office supplies, including placing new orders, monitoring usage, and coordinating regular restocking.
Education
Central Michigan University, Mount Pleasant, MI
Bachelor of Applied Arts from Entrepreneurship
05.2010
Skills
- Project Planning & Development
- Business process re-engineering
- Time management
- Team building
- Account Management
- Project scope analysis
- Order Management
- Cost Reviewing
- Risk Mitigation
Additional Information - Linkedin
linkedin.com/in/elizabeth-fields125
Timeline
Account Manager
Highly Marelli
08.2022 - Current
Project Manager
Highly Marelli
10.2015 - 08.2022
Office Manager
Certified Investigations International
05.2010 - 10.2015
Central Michigan University
Bachelor of Applied Arts from Entrepreneurship
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