Elizabeth File
McPherson
Summary
Dynamic Director of Community Relations at Community Foot Clinic, adept at resolving conflicts with empathy and enhancing client loyalty. Expert in payroll processing and billing accuracy, streamlining operations while fostering teamwork and collaboration. Successfully transitioned to electronic billing, significantly improving efficiency and reducing waste.
Overview
7
7
years of professional experience
Work History
Director of Community Relations
Community Foot Clinic
03.2018 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted in transition to electronic billing, reducing paper waste and improving operational efficiency.
- Streamlined billing process efficiency by implementing updated billing system.
- Prepared bi-weekly payroll for 5 employees and maintained all associated files.
Education
Sociology
McPherson College
McPhersonSkills
- Multitasking
- Attention to detail
- Teamwork and collaboration
- Account management
- Client relations
- Customer service
- Payroll processing
- Maintaining employee records
- Timekeeping management
- HR support
- Bookkeeping skills
Timeline
Director of Community Relations
Community Foot Clinic
03.2018 - Current
Sociology
McPherson College
Similar Profiles
Chanel KasongoChanel Kasongo
Clinical Assistant and Coordinator at Waterloo Foot Clinic Uptown & Walkrite Foot ClinicClinical Assistant and Coordinator at Waterloo Foot Clinic Uptown & Walkrite Foot Clinic
Greg BenjaminGreg Benjamin
Director of Surgical Services Business at Endeavor Health, Northwest Community Healthcare Main Hospital, Northwest Community Day Surgery Center and Northwest Community Foot and Ankle CenterDirector of Surgical Services Business at Endeavor Health, Northwest Community Healthcare Main Hospital, Northwest Community Day Surgery Center and Northwest Community Foot and Ankle Center
Ahnajae D. DobbinsAhnajae D. Dobbins
Shadowing at Dr. Robert J. Snyder Foot and Ankle ClinicShadowing at Dr. Robert J. Snyder Foot and Ankle Clinic
Brenda SchlichtBrenda Schlicht
Certified Medication Aide at Angel Arms Senior Home CareCertified Medication Aide at Angel Arms Senior Home Care
Joshua EverhartJoshua Everhart
Packaging Intern at Walds Family FoodsPackaging Intern at Walds Family Foods