Elizabeth Fitzgibbons
Fitchburg,MA
Summary
Detail-oriented team player with strong organizational skills. Proven ability to manage multiple projects simultaneously with a high degree of accuracy. Adept at prioritizing tasks and meeting deadlines in fast-paced environments. Committed to delivering exceptional results and contributing to team success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Regional Paramedic, Interim Practice Manager
CareWell Urgent Care
06.2023 - Current
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize patient care and staff morale.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed close working relationships with front office and back office staff.
- Provided supervision and management to team of support personnel.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Fostered culture of continuous improvement, encouraging staff to suggest and implement efficiency-enhancing initiatives.
Paramedic
Leicester EMS
06.2022 - 05.2023
- Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
- Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
- Enhanced team efficiency through clear communication and collaboration during high-pressure emergency situations.
- Assisted in training new paramedics by serving as a preceptor and sharing clinical expertise during ridealongs.
- Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.
- Documented patient care accurately using electronic medical records software according to regulatory guidelines for billing purposes and continuous quality improvement initiatives.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
Per-Diem Paramedic
Ashburnham Fire Department
12.2021 - 06.2022
- Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
- Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
- Worked en-route to hospital to prepare patients for arrival or surgery and control wounds.
- Documented patient care accurately using electronic medical records software according to regulatory guidelines for billing purposes and continuous quality improvement initiatives.
- Transferred patients safely and securely to medical facilities for continued care.
- Assessed patient condition through physical and verbal exams and by collecting information from others at scene.
EMT Basic, then Paramedic
Medstar Ambulance
04.2018 - 06.2022
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Maintained a clean and organized ambulance, ensuring optimal readiness for emergency calls.
- Managed inventory of medical supplies, ensuring adequate stock levels for effective emergency response.
- Expedited life-saving interventions by rapidly assessing patients'' conditions based on vital signs, symptoms, and medical history.
- Demonstrated strong decision-making abilities in determining the most appropriate course of action for each unique situation encountered in the field.
- Updated professional knowledge through continuous training and education programs, enhancing overall service quality.
- Maximized ambulance readiness by conducting thorough equipment checks and ensuring all necessary supplies were available for proper emergency response.
Customer Service Associate
JC Penney
04.2015 - 08.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Enhanced brand image by consistently delivering service beyond expectations.
- Enhanced customer loyalty by providing empathetic and efficient resolution to issues.
- Managed multiple customer queries simultaneously, ensuring timely and accurate responses.
Administrative Assistant (Temporary)
Framingham State University
01.2014 - 05.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Education
Associates in Business with concentration in Accounting - Business Administration And Management
Mount Wachusett Community College
Gardner, MA12.2024
Paramedic Technology Certificate -
Quinsigamond Community College
Worcester, MA01.2021
EMT Certification -
Mount Wachusett Community College
Gardner, MA05.2018
High School Diploma -
Fitchburg High School
Fitchburg, MA05.2013
Skills
- Documentation And Reporting
- Critical decision-making skills
- Patient Management
- Cardiopulmonary Resuscitation
- Vital sign assessment
- Patient Examination
- Staff Management
- Workflow Management
- Records Management
- New Hire Training
- Supplies Ordering
Certification
- NREMT-Paramedic, 06/2021, 03/2023, M5097152
- Massachusetts Paramedic, 06/2021, 03/2023, P0904116
- ACLS, 09/2024
Timeline
Regional Paramedic, Interim Practice Manager
CareWell Urgent Care
06.2023 - Current
Paramedic
Leicester EMS
06.2022 - 05.2023
Per-Diem Paramedic
Ashburnham Fire Department
12.2021 - 06.2022
EMT Basic, then Paramedic
Medstar Ambulance
04.2018 - 06.2022
Customer Service Associate
JC Penney
04.2015 - 08.2016
Administrative Assistant (Temporary)
Framingham State University
01.2014 - 05.2014
Associates in Business with concentration in Accounting - Business Administration And Management
Mount Wachusett Community College
Paramedic Technology Certificate -
Quinsigamond Community College
EMT Certification -
Mount Wachusett Community College
High School Diploma -
Fitchburg High School
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