Elizabeth Flexer
Vancouver,WA
Summary
After 3 years as a crew member and mastering all positions i became a Shift Leader Manager at Burgerville with a proven track record in enhancing guest service and optimizing inventory control. Expert in cash handling and training teams to elevate performance, resulting in improved accuracy and customer satisfaction. Committed to maintaining a safe and inviting environment while driving operational efficiency.
As a Shift Manager I have learned to be highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Developed a talent for proactively solving problems and keeping team members on task.
I am hardworking and passionate job seeker with strong organizational skills eager to secure entry-level crew position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Shift Leader Manager
Burgerville
04.2019 - 04.2024
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Coordinated maintenance activities to ensure a clean, inviting atmosphere for customers and employees alike.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Kept employees operating productively and working on task to meet business and customer needs.
- Managed inventory levels for optimal stock availability, resulting in reduced waste and increased profit margins.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Tracked receipts, employee hours, and inventory movements.
- Implemented safety protocols to maintain a hazard-free work environment, ensuring employee well-being and compliance with industry standards.
Education
Hudsons Bay
Vancouver, WA06.2005
Skills
Excellent guest service
Ability to work with a team
Inventory control procedures
Food preparation and handling
Register and cash handling
Timeline
Shift Leader Manager
Burgerville
04.2019 - 04.2024
Hudsons Bay
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