ELIZABETH FLOOD
Elm Grove,WI
Summary
Enthusiastic Administrative Assistant and Event Organizer with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
Herzing University
Brookfield, WI
04.2021 - Current
- Assisted in preparing materials for instructors and students, class rosters, scheduling, tracking Certification of completion, and updating student files.
- Completion, and updating student files
- Accomplishments
- This improved check-in process to organized and efficient process
- Assumed contact role for evenings operations trouble shooting
- Responsible for RFP in search of new cleaning company.
- Screened visitors and issued badges to maintain safety and security
- Interacted with vendors to purchase and set up equipment and services
Academic Records Coordinator
Medical College of Wisconsin
Milwaukee, WI
08.2008 - 02.2019
- Resolved discrepancies in medical student registration related each semester via email, telephone and In-person consultations
- Involved in preparation for commencement ceremonies by creating programs, ordering diplomas and orchestrating regalia distribution and collection
- Created forms and developed methods to promote efficient services for faculty, staff and students increasing efficiency with use of greater technological tools.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Worked flexible hours across night, weekend and holiday shifts
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Collaborated with team members to achieve target results
- Used Microsoft Word and other software tools to create documents and other communications
Administrative Assistant
Medical College Of WI - Pediatrics Department
Milwaukee, WI
08.2006 - 08.2008
- Provided administrative support including following up on all appointment and travel scheduling, weekly team meetings, event planning, and completing clerical work for 2 MD and 3 RN Case Managers
- Accomplishment
- Executed processes in office to increase efficiency productivity.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Restocked supplies and submitted purchase orders to maintain stock levels
- Executed record filing system to improve document organization and management
- Created detailed expense reports to facilitate reimbursement for business expenses incurred
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability
- Screened visitors and issued badges to maintain safety and security
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient
Data Coordinator
Medical College Of WI - Surgery Department
Milwaukee, WI
11.2002 - 08.2006
- Maintained 2 research databases for Medical College of Wisconsin patient studies, for use with posters and abstracts
- Collaborated with personnel to ensure records were completed with timeliness and accuracy
- Accomplishments
- Exceeded targeted performance goal by 5% consistently.
- Mined lab and radiology data to efficiently fulfill requests for data
- Verified accuracy of data before transcribing
- Tracked and maintained records for Surgery Department
- Located and corrected data entry errors and reported to management
- Sorted and processed incoming reports before putting data into processing software
Education
High School Diploma -
Divine Savior Holy Angels Academy
Batchelor's Degree -
Some College Alverno College
Gener8tor Skills Accelerator Project Management Cert -
Gener8tor Skills Accelerator Customer Service Cert
Milwaukee, WI04.2022
Skills
- Strategic Planning
- Canvas, Velocity, Nexus
- Information Management
- Customer Service Skills
- Qualtrics/Survey Monkey Tools
- Records Retrieval
- Special Event/Meeting Preparation
- Database Management
- Statistical data gathering
Additional Information
Early Experiences
Donor Relations Supervisor Children’s Hospital Foundation, Milwaukee, WI
Special Investigations Clerk Wisconsin Electric Power Collections Department, Milwaukee, WI
Community Volunteer – Wauwatosa, WI , Awards and Committees provided on request.
Timeline
Administrative Assistant
Herzing University
04.2021 - Current
Academic Records Coordinator
Medical College of Wisconsin
08.2008 - 02.2019
Administrative Assistant
Medical College Of WI - Pediatrics Department
08.2006 - 08.2008
Data Coordinator
Medical College Of WI - Surgery Department
11.2002 - 08.2006
High School Diploma -
Divine Savior Holy Angels Academy
Batchelor's Degree -
Some College Alverno College
Gener8tor Skills Accelerator Project Management Cert -
Gener8tor Skills Accelerator Customer Service Cert
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