Elizabeth Flores
Vancouver,WA
Summary
Driven Quality Assurance Manager with a proven track record at Anago Of Portland, enhancing product quality and customer satisfaction through meticulous attention to detail and comprehensive QA processes. Skilled in employee training and budget management, I excel in fostering team collaboration and achieving high performance. My approach integrates strong work ethic and quality assurance management, ensuring exceptional standards and efficiency.
Overview
7
7
years of professional experience
Work History
Quality Assurance Manager
Anago Of Portland
03.2024 - Current
- Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
- Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
- Enhanced product quality by implementing comprehensive QA processes and procedures.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Improved customer satisfaction ratings through meticulous attention to detail and consistent quality control measures.
- Monitored staff organization and suggested improvements to daily functionality.
- ordered supplies and managed the budget for each team.
Day Porter Supervisor
Millennium Building Services
02.2017 - 03.2024
- Maintained safety standards by keeping walkways clear of debris and hazards, reducing risk of accidents.
- Assisted in inventory management for supplies, ensuring adequate stock was always available for daily tasks.
- Promoted a healthy work environment by sanitizing frequently touched surfaces regularly.
- Enhanced customer satisfaction by maintaining a clean and welcoming environment for all building occupants.
- Supported facility operations with efficient waste disposal, recycling, and sanitation practices.
- Prevented pest infestations by diligently removing trash and food waste from common areas daily.
- Ensured timely completion of duties through effective time management and prioritization skills.
- Responded quickly to emergencies or urgent cleaning needs, minimizing disruptions within the building.
- Optimized cleaning procedures for maximum efficiency without sacrificing quality or attention to detail.
- Demonstrated versatility in tasks performed, adapting to various responsibilities as needed within the facility''s operation schedule.
- Operated vacuums and floor polishers to avoid malfunctions and expensive repairs.
- Communicated with coworkers and managers about completed duties.
- Upheld exceptional appearance standards for public spaces, elevating visitors'' first impressions of the premises.
- Assisted in event setup and breakdown, ensuring smooth transitions between activities.
- Contributed to sustainability efforts with responsible use of resources during cleaning tasks.
- Collaborated with custodial staff to maintain high levels of cleanliness throughout the facility.
- Improved facility cleanliness by performing routine inspections and addressing issues promptly.
- Cleaned and organized building areas as required.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Trained and supervised new staff members on baggage handling procedures.
Education
High School Diploma -
Columbia Christian School
Portland, OR2017
Skills
- Quality Assurance Management
- Attention to Detail
- Employee Training
- Policy Reinforcement
- Quality Control
- Project Management
- Relationship Building
- Documentation Review
- Work Planning and Prioritization
- Employee Supervision
- Quality assurance background
- Employee Recruitment
- Budget Management
- Customer Service
- Strong Work Ethic
- Team Collaboration
- Effective Multitasking
- Staff Supervision
- Deadline Adherence
Languages
Spanish
Native or Bilingual
Timeline
Quality Assurance Manager
Anago Of Portland
03.2024 - Current
Day Porter Supervisor
Millennium Building Services
02.2017 - 03.2024
High School Diploma -
Columbia Christian School
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