Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Forstell

Schenectady,NY

Summary

Proven track record in enhancing patient account management and billing processes at Albany Braces, demonstrating exceptional HIPAA compliance and strong organizational skills. Expert in reducing claim errors and improving patient satisfaction through clear communication and efficient insurance verification. Skilled in Orthotrac Software, significantly boosting office efficiency and accuracy in payment processing.

Overview

22
22
years of professional experience

Work History

Patient Account Coordinator

Albany Braces
05.2023 - Current
  • Contributed to the development of departmental policies and procedures, promoting best practices in patient account management.
  • Maintained strict confidentiality when handling sensitive patient information, adhering to HIPAA guidelines at all times.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Reduced errors in claim submissions, ensuring thorough verification of patient information and coverage details.
  • Improved patient satisfaction by efficiently handling account inquiries and resolving billing issues.
  • Developed comprehensive knowledge of multiple insurance plans, allowing for efficient navigation of varying requirements and processes.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.

Administrative Assistant

Albany Braces
06.2016 - 05.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Patient Care/Insurance Coordinator

Dr. Caleb A. George DDS
10.2002 - 05.2016
  • Verified insurance and communicated coverage to staff and patients.
  • Managed inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
  • Obtained data such as patient, insurance ID, insurance provider and codes to properly file insurance claims.
  • Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.

Education

Bachelor of Science - Individualized Studies

State University of New York
Plattsburgh, NY
05.1992

Skills

  • HIPAA Compliance
  • Strong Organization
  • Follow-up skills
  • Updating Customer Accounts
  • Clear Communication
  • Word Processing
  • Payment Scheduling
  • Documentation and Recordkeeping
  • Accurate payment posting
  • Payment Processing
  • Paperwork Processing
  • Payment management
  • Orthodontic coding submission
  • Orthotrac Software
  • C9 Software

Timeline

Patient Account Coordinator

Albany Braces
05.2023 - Current

Administrative Assistant

Albany Braces
06.2016 - 05.2023

Patient Care/Insurance Coordinator

Dr. Caleb A. George DDS
10.2002 - 05.2016

Bachelor of Science - Individualized Studies

State University of New York

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Elizabeth Forstell