Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Fox

Lexington,SC

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

12
12
years of professional experience

Work History

Member Service Representative

SAFE FCU
03.2017 - Current

Made Key Sales in 2021, on track to make Key Sales in 2023.
Networking with other branches to assist MSR/Loan Interviewers as needed.
Comfortable working independently as needed.

Sold products and services based on member needs in order to meet assigned goals.
Processed financial transactions for members including such functions as opening and closing of accounts, issuing checks, processing deposits and withdrawals from accounts, issuing certificates, drafts and other negotiable instruments, opening and closing and IRA accounts, issuing ATM/debit
cards and PIN numbers.
Interview members, completes credit applications, and makes recommendations for approvals/denials consistent with our policy.
Processes loan applications: Disbursements of loans, preparation and completion of related documents required for loans, packaging and mailing of packets.
I advise members of approvals or denials regarding their loans.
I process loan deferral requests.
I assist in reaching credit union volume and insurance penetration goals.

Head Therapist

Healing Waters
01.2014 - 03.2017

Looked for industry trends on social media and through online sources.
Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right
away.
Planned workshops that included holistic techniques like feng shui, reiki, and meditation.
Was in charge of resolving disagreements and negotiating mutually beneficial agreements between employees.
Led a weekly work meditation group with up to 15 participants.
Handle the massage therapy work schedule weekly.
I was in charge of ordering supplies for the company weekly.

Massage Therapist

Urban Nirvana
04.2012 - 01.2014

Maintained a calm, professional, and fully functional environment at all times.
Provided safe, effective, and appropriate massage therapy techniques with professionalism and enthusiasm.
Kept a close eye on guest access to the restricted spa areas.
Kept my work area clean and tidy to stay productive.
Any observed safety hazards were documented and reported to management.
Assigned clients to estheticians by matching their needs to the expertise of the esthetician.
Provided individualized and detailed information on relaxation, postural improvement, stretching, and strengthening to [Number] daily clients.
Kept spa forms and brochures up to date with the most recent information.
Worked a flexible schedule to meet the needs of the salon.
Customers were recommended and sold salon services and retail products by me.
Escorted massage clients to the locker room and handed out spa gowns.
Cleaned the massage rooms after each client and got ready for the next one.
Was friendly and professional when responding to customer inquiries.

Education

Certificate of Massage Therapy - Massage

Midlands Technical College
West Columbia, SC
01.2012

Skills

  • Product Sales
  • Issue Resolution
  • Service Upselling
  • Product Recommendations
  • Database Management
  • Customer Support
  • Customer Service
  • De-Escalation Techniques
  • Regulatory Compliance
  • Product and Service Knowledge
  • MS Office
  • Work Prioritization
  • Strategic Sales Knowledge

Timeline

Member Service Representative

SAFE FCU
03.2017 - Current

Head Therapist

Healing Waters
01.2014 - 03.2017

Massage Therapist

Urban Nirvana
04.2012 - 01.2014

Certificate of Massage Therapy - Massage

Midlands Technical College
Elizabeth Fox