Elizabeth Williams

Collector

Golden Route Op

Reno, NV

11.2017 - 08.2023

Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
Operated a variety of machinery and tools safely and efficiently.
Completed day-to-day duties accurately and efficiently.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Exceeded customer satisfaction by finding creative solutions to problems.
Managed inventory and supplies to ensure materials were available when needed.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Worked effectively in team environments to make the workplace more productive.
Researched and responded to customer requests regarding their accounts.
Monitored overdue accounts and contacted delinquent customers to arrange payment plans.
Adhered to established policies and procedures when handling customer accounts.
Participated in training sessions related to proper collections techniques and procedures.
Assisted customers in understanding their billing statements and resolving disputes.
Ensured timely collection of revenue from customers.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Identified needs of customers promptly and efficiently.
Operated equipment and machinery according to safety guidelines.
Prioritized and organized tasks to efficiently accomplish service goals.
Maintained updated knowledge through continuing education and advanced training.
Maintained cleanliness of work area and ensured all merchandise was properly stocked on shelves.
Provided technical support to customers with setup and troubleshooting of gaming consoles.
Resolved customer complaints in a timely manner to ensure satisfaction.
Inspected equipment to maintain proper working conditions.
Answered questions about gaming rules and policies.
Enforce safety rules and casino policies to maintain order.
Adhered to company policies regarding safety practices while operating store equipment.
Resolved slot machine tilts and coin jams.
Assisted patrons with jackpot payouts.
Developed strong relationships with customers to ensure repeat business.
Answered patron questions about game rules and casino policies to promote positive customer service and brand loyalty.
Processed customer payments using cash registers or point-of-sale systems.
Completed adjustments and minor repairs on casino floor equipment.
Handled and settled customer complaints and repaired and adjusted minor issues to maintain optimal operations of various gaming machines.
Provided training sessions for new associates on proper use of store equipment.
Operated standard office equipment such as computers, printers, copiers, fax machines.
Cleaned and maintained slot machines and equipment to minimize downtime.
Converted currency into requested combinations of bills and coins.
Recognized by management for providing exceptional customer service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.

Summary

Overview

Work History

Collector

Education

High School Diploma -

Skills

Certification

References

Timeline

Collector

High School Diploma -

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