Elizabeth France
Tulsa,OK
Summary
Dynamic quality assurance manager with proven success at Counseling And Recovery Services, enhancing clinical effectiveness through strategic KPI tracking and compliance initiatives. Skilled in performance auditing and employee development, I foster a culture of excellence while implementing clinical protocols that elevate organizational standards and ensure regulatory adherence.
Overview
23
23
years of professional experience
Work History
Manager, Quality Assurance and Improvement
Counseling And Recovery Services
Tulsa, Oklahoma
03.2023 - Current
- Effectively maintains audit readiness for state certifications through effective organizational strategies.
- Implements clinical protocols that met compliance requirements and identified training needs.
- Directs quality assurance processes, resulting in substantial improvements in clinical effectiveness.
- Leads efforts in identifying and tracking KPIs linked to state and federal quality measures.
- Guides staff in quality assurance best practices, fostering a culture of excellence.
- Oversees comprehensive training programs aimed at enhancing employee performance.
- Spearheads troubleshooting initiatives for the Electronic Health Record system to align with agency needs.
- Prioritizes and organizes tasks efficiently to accomplish service objectives.
Performance Auditor
Counseling and Recovery Services Of Oklahoma
Tulsa, USA
01.2021 - 03.2023
- Conducted quantitative chart reviews for program compliance with regulatory documentation standards.
- Devised tracking systems to ensure adherence to state regulations and accrediting entities.
- Collaborated with stakeholders to identify and address performance improvement concerns.
- Performed audits of clinical staff documentation, reporting findings regularly.
- Prepared quarterly treatment outcome surveys and audit reports accurately and promptly.
- Evaluated quality improvement opportunities in partnership with Assistant Director of Improvement Management.
- Led implementation of quality assurance initiatives, providing feedback for regulatory compliance enhancement.
- Monitored training on updated ODMHSAS and CARF standards, ensuring team preparedness.
Social Work Assistant
Brookhaven Hospital
Tulsa, USA
10.2016 - 04.2020
- Coordinated with insurance representatives and Medicaid programs throughout the United States to ensure patients received appropriate aftercare services upon discharge.
- Secured funding for external medical needs for more than 40 patients at any given time.
- Provided case management services, including psychosocial assessments and discharge planning.
- Implemented systems to track monthly and yearly needs of patients.
- Served as liaison between patients, families, the treatment team and referring professionals.
- Compiled and wrote clinical reports to maintain funding for inpatient services.
Program Manager
Shadow Mountain Behavioral Health System
Tulsa, USA
05.2015 - 06.2016
- Oversaw daily operation and general management of the Therapeutic Foster Care program.
- Supervised contract compliance to ensure adherence with state and federal regulators.
- Completed and Monitored corrective action plans for foster homes out of compliance.
- Screened and hired new employees and completed staff performance evaluations.
- Created and delivered monthly curriculum for staff and foster family trainings.
- Developed strategies to certify foster families and oversaw recruitment efforts.
- Provided 24/7 crisis management and conflict resolution.
- Maintained responsibilities of Office Manager.
Office Manager
Shadow Mountain Behavioral Health System
Tulsa, USA
08.2002 - 05.2015
- Developed and maintained tracking systems to enhance monthly revenue and ensure compliance with Therapeutic Foster Care licensing standards.
- Trained newly hired therapists and implemented corrective action plans for those needing additional support.
- Certified new foster homes while monitoring family progress throughout the certification process.
- Conducted initial home studies followed by annual evaluations to assess foster home suitability.
- Coordinated placement of children in DHS care with appropriate foster homes to meet individual needs.
- Planned and organized all monthly and annual foster care events to promote community engagement.
Education
Bachelor's - Journalism
University of Arkansas
Fayetteville, AR08.2010
Skills
Performance auditing and quality assurance
- Effective communication and written skills
- Task prioritization and multitasking
- KPI tracking and business analysis
- Clinical protocols and regulatory compliance
- Program management and policy implementation
- Employee development and adaptability
References
References available upon request.
Timeline
Manager, Quality Assurance and Improvement
Counseling And Recovery Services
03.2023 - Current
Performance Auditor
Counseling and Recovery Services Of Oklahoma
01.2021 - 03.2023
Social Work Assistant
Brookhaven Hospital
10.2016 - 04.2020
Program Manager
Shadow Mountain Behavioral Health System
05.2015 - 06.2016
Office Manager
Shadow Mountain Behavioral Health System
08.2002 - 05.2015
Bachelor's - Journalism
University of Arkansas
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