Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Elizabeth Franco

Santa Clarita,CA

Summary

Reliable candidate ready to take on challenges in a position using problem-solving and task prioritization skills to help team succeed. Mobility support Compassionate care Patient monitoring Emergency response Records management Admissions assistance Patient care Vital signs monitoring Symptom documentation Medication administration Written communication Critical thinking

Overview

11
11
years of professional experience
1
1
Certification

Work History

Domestic Violence Case Manager

Child & Family Center
Santa Clarita, CA
10.2022 - Current
  • Provided crisis intervention, safety planning and advocacy services to victims of domestic violence.
  • Developed individualized service plans for each client based upon their specific needs and goals.
  • Maintained client records using an electronic database system, ensuring confidentiality and accuracy of data entered.
  • Advised survivors on issues related to protection orders, child custody arrangements and immigration status.
  • Conducted outreach activities at schools, churches and other community locations to raise awareness about the issue of domestic violence.
  • Facilitated support groups for victims of domestic violence and their families.
  • Participated in weekly team meetings with other advocates from the organization to discuss cases and share ideas.
  • Participated in trainings related to best practices in working with survivors of domestic violence.
  • Served as a liaison between family members who have experienced domestic violence by helping them communicate effectively.
  • Provided referrals for mental health services such as counseling or therapy when appropriate.
  • Drafted individual reports and maintained case files in alignment with company policies and privacy guidelines.
  • Conducted home visits to assess living conditions, provide support and monitor progress towards identified goals.
  • Assisted clients in accessing community resources such as legal aid, housing, job training and medical care.
  • Created informational materials such as brochures, flyers or posters that can be used in public settings.
  • Attended court proceedings with clients when needed to provide emotional support or testify on their behalf.
  • Provided education on topics related to domestic violence including power dynamics, healthy relationships and self-care.
  • Coordinated transportation for clients who need assistance getting to appointments or meetings.
  • Collaborated with local law enforcement agencies to ensure the safety of victims in emergency situations.
  • Worked closely with other organizations providing services to victims of domestic violence in order to coordinate care plans across multiple providers.
  • Assessed risk factors associated with potential cases of abuse or neglect in order to develop appropriate interventions.
  • Used active listening skills and supportive diction to cultivate client rapport and open communication.
  • Evaluated and addressed individual client needs and concerns.
  • Acted as role model for clients by exhibiting positive behaviors.

House Manager

The Giving Tree
Studio City, CA
09.2021 - 09.2022
  • Managed all intake and discharge paperwork and procedures for residents.
  • Maintained positive living environment through and that proved beneficial to both visitors and residents.
  • Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
  • Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
  • Managed overstocking, restocking and inventory control procedures during shift.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Increased operational efficiency by developing improved filing systems for confidential client records and reports.
  • Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth operations.
  • Provided swift and knowledgeable emergency support in line with campus crisis protocols.
  • Managed day-to-day operation of home to comply with regulations and agency standards.
  • Supervised residents preparing meals and handling chores and provided constructive feedback.
  • Trained and supervised staff on proper cleaning techniques, safety protocols and customer service to increase quality standards.
  • Developed and implemented variety of policies and procedures to drive productivity, increase morale and reduce costs.
  • Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Monitored staff performance and provided feedback to drive productivity.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
  • Conducted regular audits of public spaces and staff work areas to maximize quality control.
  • Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.
  • Developed and maintained comprehensive inventory system to track equipment and supplies.
  • Established and enforced safety protocols and guidelines for staff.
  • Developed and implemented staff recognition programs to motivate and reward employees.
  • Completed financial tasks by estimating costs and preparing and managing budgets.
  • Maintained required records of work hours, budgets and payrolls.
  • Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
  • Registered housekeeping information on database to enable tracking history and maintain accurate records.

Mental Health Technician

The Teen Project
Sun Valley, Ca
08.2020 - 07.2021
  • Tracked conditions and behaviors, updated records, and immediately reported notable changes
  • Oriented, trained, and mentored new personnel in unit operations and patient care practices
  • Resolved patient issues by quickly responding to calls and emergency issues
  • Protected patients from direct harm or infection risks by practicing universal precautions
  • Aided in coordinating smooth admissions, discharges, and transfers of unit patients
  • Assisted individuals in dealing with stressful situations with emotional support and compassionate care
  • Monitored patients for signs of insufficient care, abuse, or other reportable concerns
  • Responded immediately to emergencies and helped coordinate life-saving care
  • Helped patients with limited mental and physical capacity handle daily living tasks such as feeding and grooming.

Program Assistant

Centered Health Teen Rehab
Malibu, CA
10.2017 - 07.2020
  • Administering Medications to Clients Basic computer knowledge and superior interpersonal skills Ability to handle crisis situations Ability to addresses Mental Behaviors Supervised One at one supervision Ability to counsel effectively with clients Basic computer knowledge and superior interpersonal skills Clinical process notes Handling Intakes Oversaw clients' daily scheduled activities Advised clients regarding drug and alcohol awareness and psychotherapy, 12 step Documented client progress report
  • Ability to handle crisis situations Ability to counsel effectively with clients.
  • Gathered information and entered details into computer tracking spreadsheets, documents and databases.
  • Supported planning and coordination of program and associated activities.
  • Assisted with planning and coordinating day-to-day and special program activities.

Residential Counselor

Cliffside Malibu
Malibu, CA
01.2016 - 03.2018
  • Administering Medications to Clients Basic computer knowledge and superior interpersonal skills Ability to handle crisis situations Ability to counsel effectively with clients Basic computer knowledge and superior interpersonal skills Clinical process notes, UA notes Maintain UA Daily Basis Handling Intakes Oversaw clients' daily scheduled activities Advised clients regarding drug and alcohol awareness and psychotherapy
  • Documented client progress report
  • F
  • Ability to handle crisis situations Ability to counsel effectively with clients.
  • Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services and providing emotional support.
  • Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
  • Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
  • Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills.
  • Supported residents in coping with emotions and fears through one-on-one sessions.

Support Staff

The Discovery House
Reseda, CA
05.2015 - 02.2016
  • Coordinated with medical staff and developed programs for rehabilitation treatment
  • Assisted in conducting research of demographic data
  • Recommended to modify services and deliverables
  • Prepared behavioral incidents and surveillance of clients
  • Prepared reports on on-going programs and maintained client records
  • Oversaw clients' daily scheduled activities
  • Advised clients regarding drug and alcohol awareness and psychotherapy
  • Documented client progress report
  • Attended staff meeting every week
  • Performed related work as assigned by Facility manager
  • Basic computer knowledge and superior interpersonal skills Ability to handle crisis situations Ability to counsel effectively with clients Basic computer knowledge and superior interpersonal skills Clinical process notes, UA notes Maintain UA Daily Basis.

Caregiver/Receptionist

Vintage Burbank
03.2013 - 04.2015
  • Concierge
  • Skilled in assisting patients with activities essential their daily lives Knowledge in attending to skin, nail and oral care needs of the patients
  • Hands on experience in assisting patients in toileting, shower, dressing, bathing and maintaining their personal hygiene
  • Knowledgeable in preparing nutritious meals for patients
  • Ability to remember drugs and their administration timings
  • Skilled in performing light housekeeping
  • Answer incoming Calls 10 lines at once Schedule and booking transportation for Residents Maintain the organization and appearance of the Reception area Greet and announce guests including executives, residents and family members
  • Appropriately code all overhead invoices for payment and prepare for approval Maintain and update master company phone list Update and posting current activities Mailroom/office coordinator with responsibilities that include sorting & distributing all incoming/ outgoing mail, print shipments, messenger documents & packages, and overnight packages Special projects as assigned by department-head/ personal assistant to the marketing, executive and activity directors
  • Data entry invoicing and inventory.

Education

Certification for Accounting #1 -

High school diploma -

Penn Foster High School
Mission Hills, CA

CPR/First Aid ( Heart American Association -

Century High School Los Angeles
Los Angeles, CA

Skills

  • Client Requirements
  • Verbal and Written Communication
  • Time Management
  • Client Records Management
  • HIPAA Compliance
  • Care Monitoring
  • Dependable and Responsible
  • Decision-Making
  • Data Entry
  • Self-Motivated
  • Multitasking Abilities
  • Active Listening
  • Excellent Communication
  • Analytical and Critical Thinking
  • Indirect Patient Care
  • Patient Management
  • Patient Assessments
  • Staff education and training
  • Staff Management
  • Progress evaluations
  • Treatment planning
  • Case management
  • Written and verbal communication
  • Interviewing skills
  • Client needs assessments

Languages

Spanish

Certification

  • A Window Between Worlds- Group Facilitator
  • Domestic Violence Advocacy Training- 40-hour Training
  • DPSS Civil Rights Training

Timeline

Domestic Violence Case Manager

Child & Family Center
10.2022 - Current

House Manager

The Giving Tree
09.2021 - 09.2022

Mental Health Technician

The Teen Project
08.2020 - 07.2021

Program Assistant

Centered Health Teen Rehab
10.2017 - 07.2020

Residential Counselor

Cliffside Malibu
01.2016 - 03.2018

Support Staff

The Discovery House
05.2015 - 02.2016

Caregiver/Receptionist

Vintage Burbank
03.2013 - 04.2015

Certification for Accounting #1 -

High school diploma -

Penn Foster High School

CPR/First Aid ( Heart American Association -

Century High School Los Angeles

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Elizabeth Franco