Elizabeth Franke
Olivet,MI
Summary
Dynamic professional with extensive experience in education, restaurant, and retail management. Proven ability in cutting operational costs and customer service, enhancing educational programs, and optimizing team performance. Skilled in inventory management, ensuring compliance, and driving sales through effective communication and organization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Educator
Potter Park Zoological Society
Lansing, Michigan
2024.01 - 2025.06
- Supervise and allocate responsibilities for up to 25 children, assistants, interns, and volunteers to ensure a productive and enjoyable experience for all
- Educating members of the public on a variety of topics, from animal facts to ecosystem education, and providing up-to-date and correct information.
- Facilitating tours, field trips, and summer camp activities for a variety of students from homeschooled backgrounds.
- Attended workshops or training related to current trends in education policy or instructional techniques, and I used them to aid in revising educational lesson plans.
Front of House Manager
Charlie's
Potterville, Michigan
2022.01 - 2023.12
- Tracked sales data and successfully reduced food costs from 33% to 25% in under a quarter.
- Performed daily opening and closing duties, such as setting up registers and daily banking deposits.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Displayed and retained extensive knowledge of liquors, wines, and entrées.
Assistant Store Manager
Puff Puff Tobacco
Owosso, MI
2021.10 - 2022.12
- Managed day-to-day operations including scheduling shifts, opening/closing store, bank runs, and stock ordering
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Stayed informed on inventory and current trends to effectively and accurately sell to patrons and encourage multi-product sales.
Education
Associate of Arts - General Studies
Lansing Community College
Lansing, MISkills
- Customer service
- Organization
- Time management
- Microsoft Systems
- Lesson planning
- Inventory management
- Regulatory compliance
- Retail sales
Certification
- First AID & CPR Infant, June 2023-2025
- Project WILD, Lifetime Certification
Timeline
Lead Educator
Potter Park Zoological Society
2024.01 - 2025.06
Front of House Manager
Charlie's
2022.01 - 2023.12
Assistant Store Manager
Puff Puff Tobacco
2021.10 - 2022.12
Associate of Arts - General Studies
Lansing Community College