Elizabeth Fransen
Summary
Results-driven manager with a proven track record in enhancing productivity and ensuring efficient task completion. Specialized in project management, data management, and cloud computing solutions. Strong leadership and problem-solving skills foster effective team collaboration and high client satisfaction.
Overview
21
21
years of professional experience
Work History
IT and Technical Services Manager
Clearview Library District
Windsor, CO
03.2022 - 10.2025
- Oversaw customer-facing IT operations, improving user experience and system reliability.
- Provided ongoing technical support and systems management across library district, ensuring smooth operations and resolving issues proactively.
- Led technical support and troubleshooting for library systems, networks, and devices, enhancing overall service reliability.
- My work combines hands-on troubleshooting, infrastructure planning, and customer service-all critical to delivering a seamless user experience.
- Contributed to 3 major building projects, facilitating seamless tech integration to support operational needs.
- Collaborated cross-functionally to develop strategic plans aligned with evolving community needs.
- I act as the primary point of contact for staff IT concerns, maintain strong vendor relationships, and communicate technical updates clearly to non-technical users.
FLC Director
Flatirons Library Consortium
Front Range, CO
07.2013 - 03.2022
- Managed full lifecycle of new member ILS data migrations, ensuring seamless transition from planning to go-live support.
- Served as primary technical support for six member libraries using shared systems.
- Resolved user-reported issues and provided ongoing training and documentation.
- Managed the ILS and discovery layer as system administrator, ensuring uptime and accuracy.
- Built long-term relationships with library staff and facilitated cross-organizational collaboration.
- Directed consortium budget, RFP process, legal contracts, and governance for executive board, ensuring compliance and alignment with strategic goals.
- Applied strong customer care focus and technical expertise to effectively manage shared library system across multiple independent institutions.
- I worked independently to address support tickets, coordinate product improvements, and ensure successful data integration and product support-all while fostering a culture of collaboration and shared success.
Library Technical Specialist
Dakota County Library System
Eagan, MN
04.2006 - 07.2013
- As a leader in a web redesign project, I collaborated with a team to build consensus and effectively complete a large-scale project.
- Leader in large projects such as the web redesign project.
- Database and system administrator for library systems.
- My key roles were in the development and support of library technology.
- At Dakota County Library, I worked to provide information technology leadership and expertise for the county library system.
- Taught public and staff classes on library and technology topics.
- I also worked on the reference and readers advisory desks and taught classes.
Information Scientist - Library Systems
Abbott Laboratories
Lake County, IL
06.2008 - 01.2009
- Cataloging of Online and Print Materials
- Development and Management of ILS and OpenURL Databases
- Supervisor
- As a member of the Global Information Delivery department, upkeep and management of library automation and communication systems was a key duty of this position.
- This included management and troubleshooting of the OpenURL Database, Library Integrated Library System, and Global Document Delivery systems.
- Making recommendations on new systems and developing cost-saving implementation plans.
Library Technical Assistant
Hennepin County Library
Eden Prairie, MN
11.2004 - 04.2006
- Supervisor
- Statistical Analysis
- Technical Support
- I worked for Hennepin County Library where I provided technical support to seven different libraries and over two hundred computers, the automated materials handling machine, and other library equipment.
- I wrote technical manuals and instructions for both staff and the public.
- I prepared financial reports for accounting and statistical analysis and had supervisory duties.
Education
Master of Library and Information Science -
St. Catherine University
St Paul, MN01.2010
Bachelor of Science - Mathematics and Economics
University of Wisconsin - La Crosse
La Crosse, WI01.2004
Skills
- Data entry and analysis
- Technical support
- Data migration
- Database administration
- Documentation creation
- Project management
Volunteer Work And Awards
- Certificate of Appreciation commending contributions to the Flatirons Library Consortium
- Chair of the Marmot Library Network Discovery Committee
- Colorado Library Association Member
- Past Member of the Minnesota Library Futures Initiative
- Dakota County Public Service Recognition Awards: Professionalism and Customer Service, Use of Technology and Problem Solving, Letter of Recognition for custom software
- Computer Lab Volunteer at Our Saviors Housing
Timeline
IT and Technical Services Manager
Clearview Library District
03.2022 - 10.2025
FLC Director
Flatirons Library Consortium
07.2013 - 03.2022
Information Scientist - Library Systems
Abbott Laboratories
06.2008 - 01.2009
Library Technical Specialist
Dakota County Library System
04.2006 - 07.2013
Library Technical Assistant
Hennepin County Library
11.2004 - 04.2006
Master of Library and Information Science -
St. Catherine University
Bachelor of Science - Mathematics and Economics
University of Wisconsin - La Crosse