Summary
Overview
Work History
Education
Skills
Timeline
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ELIZABETH FRAZEE

Sacramento,CA

Summary

Self-motivated university graduate with a Bachelor of Science in business management who's highly adaptable, and a trusted employee-oriented leader with 15+ years of experience. Skilled in building trusting and loyal relationships with people from all backgrounds, training and mentoring; and responsible for improving the efficiency of daily operations in the office environment through staff management, process improvements through analysis, monitoring and implementation, and customer service; resulting in best-in-class performance for customer retention.

Overview

13
13
years of professional experience

Work History

Childcare Provider

Independent Contractor
Sacramento, CA
10.2022 - Current

Lead Daycare Attendant & Vice President's Assistant

Fitness System West Sacramento
West Sacramento, CA
03.2023 - Current
  • Maintained strict adherence to safety protocols and policies
  • Developed and managed efficient daily schedules and routines
  • Delivered thorough training to new employees, ensuring their readiness for working in a daycare setting
  • Established strong customer relationships by effectively communicating
  • Demonstrated expertise in effectively filing and organizing physical records for members, employees, and invoices
  • Maintained high standards of accuracy, completeness, and timely task completion.

Guest Experience Manager

SuiteAmerica
El Dorado Hills, CA
10.2019 - 07.2021
  • Data entry verification, organization, and reporting
  • Streamlined budget management for concessions and service recovery expenditures
  • Efficiently managed the daily team reporting process while effectively allocating communication tasks.
  • Conducted training and onboarding sessions for new Guest Experience employees, covering company culture, data entry, and customer service management platform usage.
  • Distributed responsibilities effectively and nurtured talent for efficient business operations
  • Adhered to strict confidentiality protocols for all managed data
  • Strengthened escalation management skills through proficiency in root cause analysis, service recovery implementation, and resolution management coordination

Head Clerk

Safeway
Natomas, CA
12.2011 - 07.2016
  • Instructed newly hired staff members on their job duties while prioritizing the significance of utilizing proper PPE, observing safety regulations, upholding security measures, embracing diversity within the workplace, and cultivating an inclusive environment.
  • Utilized company database platform to document incidences of refrigeration problems, thefts, and recalls.
  • Maintained consistent flow of vendor deliveries and efficiently stocked sales items.
  • Illustrated strong time management and organization capabilities for an optimal work environment

Education

Bachelor of Science - Business Management

DEVRY UNIVERSITY

Skills

  • Reporting, research, tracking and fundamental analysis
  • Database management systems and data entry
  • Microsoft 365
  • 50 WPM
  • Maintain filing system
  • Office management and organization
  • Development and implementation of training and processes
  • Leadership
  • Excellent communicator
  • Team player
  • Detailed-orientated and organized
  • Conflict resolution and make sound decisions under pressure
  • Ability to multitask and prioritize
  • Ability to take constructive criticism

Timeline

Lead Daycare Attendant & Vice President's Assistant

Fitness System West Sacramento
03.2023 - Current

Childcare Provider

Independent Contractor
10.2022 - Current

Guest Experience Manager

SuiteAmerica
10.2019 - 07.2021

Head Clerk

Safeway
12.2011 - 07.2016

Bachelor of Science - Business Management

DEVRY UNIVERSITY

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ELIZABETH FRAZEE