Elizabeth Frederick
Colorado Springs,Colorado
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Demonstrates exceptional interpersonal communication and rapport building, fostering cross-functional partnerships for improved operations. Committed to advocating for mental health and well-being of clients.
Overview
6
6
years of professional experience
Work History
E-Commerce Associate
Fry's Marketplace
Phoenix, AZ
08.2017 - 08.2020
- Coordinated order fulfillment processes to ensure timely delivery of products to customers.
- Resolved customer inquiries promptly and professionally, earning positive reviews and repeat business from satisfied customers.
- Established cross-functional partnerships with other departments to improve overall business operations.
- Led training sessions for new employees on e-commerce platform usage and best practices in customer service.
Barista
Elevate Coffee Co.
Phoenix, AZ
07.2014 - 05.2016
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
Proofreader
Outreach, Inc.
Colorado Springs, CO
02.2014 - 04.2014
- Enhanced publication quality by identifying and correcting grammatical, punctuation, and spelling errors.
- Upheld accuracy standards in a high-pressure environment, ensuring error-free deliverables even during peak workload periods.
- Improved document accuracy by meticulously proofreading and editing various types of content.
- Collaborated closely with content creators to ensure smooth workflow from initial draft through final publication.
Education
Associate of Arts - General Studies
Pikes Peak State College
Colorado Springs, CO05.2023
Skills
- Behavioral Health Knowledge
- Conflict Resolution
- Effective Collaboration and Interaction
- Emotional Support
- Interpersonal Communication
- Mental Health Advocacy
- Multicultural Sensitivity
- Proficient with Microsoft Office
Service
ENGLISH TUTOR, 05-07/2011 & 06-08/2013
The Navigators, Japan
- Assisted university professor with English classes, working with Japanese students one-on-one and in small groups to improve conversational and comprehension skills
REFUGEE ADVOCATE, 09/2011-05/2012
Lutheran Family Services Rocky Mountains, Denver, CO
- Provided assistance to Bhutanese refugee family adjusting to life in the U.S. Visited weekly to share meals, provide transportation to appointments, enroll children in school, and help with daily tasks.
HUMANITARIAN AIDE, 06-08/2010
Youth With a Mission, Chile
- Assisted with construction and rebuilding projects following natural disasters
Timeline
E-Commerce Associate
Fry's Marketplace
08.2017 - 08.2020
Barista
Elevate Coffee Co.
07.2014 - 05.2016
Proofreader
Outreach, Inc.
02.2014 - 04.2014
Associate of Arts - General Studies
Pikes Peak State College