Elizabeth Freeman
Rock Hill,South Carolina
Summary
Dynamic professional with a proven track record in office management and customer relations, notably at Sally's. Excelled in project coordination and clerical support, enhancing business operations. Skilled in data entry and possesses a service-oriented mindset. Demonstrated ability to improve processes, evidenced by reducing leftovers by monitoring production. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
5
5
years of professional experience
Work History
Owner/Operator
Sally's Southern Comfort Food
10.2024 - Current
- Developed and implemented menu offerings based on regional culinary traditions and customer feedback.
- Streamlined kitchen operations to enhance food preparation efficiency and reduce wait times.
- Cultivated relationships with local suppliers to ensure quality ingredients and sustainable sourcing practices.
- Trained and supervised staff on food safety standards, cooking techniques, and customer service excellence.
- Managed inventory levels, minimizing waste while ensuring availability of key ingredients for daily operations.
- Executed marketing strategies through social media platforms to increase brand awareness and customer engagement.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Handled all financial aspects, including utility payments, service payments, preparation of tax documents, payroll, and budgeting.
- Conducted all interviews for all positions of employment.
- Created work schedules for the entire restaurant to ensure full coverage while also working with the individual needs of staff.
Pastry Prep Cook
Crave Dessert Bar
08.2023 - 08.2024
- Prepared wide variety of goods such as cakes, cookies and tarts by following traditional and modern recipes.
- Decorated pastries with different icings and toppings, using spatulas, scrapers and piping bags.
- Scaled out and mixed ingredients according to recipes and procedures.
- Reduced leftovers by monitoring production and properly storing items.
- Created new dessert items for seasonal and special events.
- Utilized pastry blenders, wire whisks and sifters to combine measured ingredients into bowls.
- Oversaw pastry coolers and storage areas to monitor ingredient and supply inventory levels.
Receptionist/Office Manager
R&E Auto LLC.
08.2023 - 03.2024
- Provided clerical support to company employees by copying, and filing documents.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Answered phones promptly and directed incoming calls to the correct offices.
To-Go Specialist
Texas Roadhouse
05.2021 - 07.2023
- Prepared restaurant delivery side station by assembling and arranging plastic takeout bags, boxes, condiments and utensils.
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
- Selected food from storage and serving areas to place food in takeout bags, serving trays and dishes.
- Utilized ALOHA to record orders and special requests, relaying orders to kitchen staff.
- Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
Baker
Texas Roadhouse
05.2021 - 07.2023
- Trained and supervised new employees on bakery operations and procedures.
- Mixed, proofed, shaped and baked dough.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Cleaned and maintained kitchen equipment and oven.
- Prepared a variety of fresh items for the restaurant daily.
Education
Associate of Applied Science - Baking And Pastry Arts
Horry-Georgetown Technical College
Conway, SC05.2022
Skills
- File Management
- Office Management
- Clerical Support
- Administrative Support
- Project Coordination
- Data Entry
- Bookkeeping
- Customer/Client relations
- Business operations understanding
- Scheduling appointments
- Documentation And Reporting
- Document Control
- Telephone skills
- Professional Demeanor
- Security understanding
- Basic accounting
- Customer and client relations
- Service-oriented mindset
- Strategic Planning
- Verbal and written communication
- Time Management
- Multi-line telephone operation
- Data inputting
- Calendar Management
- Organization skills
- Staff training and development
- Staffing
- Operations oversight
- Personnel management
- Inventory management
- Strategic planning
- Payroll processing
- Relationship management
- Human resources
- Financial analysis
- Operational reporting
- Budget development
- Financial planning
- Marketing expertise
- Business operations management
- Recruiting and hiring
- Strong work ethic
- Decision-making
- Dependable and reliable
Timeline
Owner/Operator
Sally's Southern Comfort Food
10.2024 - Current
Pastry Prep Cook
Crave Dessert Bar
08.2023 - 08.2024
Receptionist/Office Manager
R&E Auto LLC.
08.2023 - 03.2024
To-Go Specialist
Texas Roadhouse
05.2021 - 07.2023
Baker
Texas Roadhouse
05.2021 - 07.2023
Associate of Applied Science - Baking And Pastry Arts
Horry-Georgetown Technical College