Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Frizzell

Boothbay Harbor

Summary

Dynamic professional with a proven track record at The Lincoln Home, enhancing resident satisfaction through tailored programming and effective communication. Skilled in problem-solving and teamwork, I implemented innovative care strategies and fostered community partnerships, ensuring compliance and promoting a sense of belonging among residents. Certified in CPR/AED, I excel in delivering compassionate care.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

32
32
years of professional experience

Work History

Community Life Assistant

The Lincoln Home
09.2024 - Current
  • Provided support to new residents during their transition into the community by offering personalized assistance with orientation and settling in.
  • Increased resident satisfaction by implementing targeted programming tailored to individual needs and interests.
  • Completed necessary documentation to maintain compliance with state and federal regulations.
  • Promoted a sense of belonging among residents through the development of inclusive spaces and activities.
  • Collaborated with local organizations to create partnerships that improved community resources and opportunities for residents.
  • Assisted in the coordination of transportation services for residents to attend off-site events or appointments as needed.
  • Enhanced community engagement by planning and executing various recreational and social events.
  • Spoke with senior citizen groups to expand community engagement and program outreach.

Banking Associate

The First
12.2023 - 08.2024
  • Boosted client satisfaction by efficiently addressing and resolving customer inquiries and concerns.
  • Exceeded sales targets through proactive outreach efforts, promoting bank offerings to new and existing clients.
  • Strengthened teamwork among colleagues by collaborating on projects, sharing knowledge, and supporting fellow associates in their tasks.
  • Assisted branch manager in creating an engaging work environment that motivated employees to excel in performance while upholding high ethical standards.
  • Balanced teller drawers and ATM cash.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Educated customers on features and benefits of banking products and services.
  • Assisted customers with banking needs and inquiries.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Cross-sold credit cards, loans and other bank products.
  • Educated customers on online banking and mobile banking applications.
  • Maintained friendly and professional customer interactions.
  • Executed wire transfers, stop payments and account transfers.
  • Counted, verified and handled bank deposits and armored car transactions.

Home Care

Elizabeth Frizzell
05.2019 - 11.2023
  • Educated patients about treatments, medications and home care for conditions.
  • Implemented healthcare systems for patient status monitoring, quality tracking and home care management.
  • Educated patients and their families on proper home care techniques for continued wellness after discharge.
  • Implemented innovative home care strategies, enhancing patients'' overall quality of life.
  • Enhanced patient recovery by providing comprehensive home care nursing services and individualized care plans.
  • Educated families on proper home care techniques, empowering them to confidently support their loved ones at home.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Assisted elderly or disabled residents in accessing necessary resources such as transportation services, meal delivery programs, and home care assistance.
  • Administered prescribed oral medications under written direction of physician or as directed by home care nurse.
  • Enhanced patient well-being by providing attentive and personalized home care services.
  • Identified health issues while at home care visits and contacted patient's physician to discuss best method for resolution.

Home Care Aid

Above and Beyond Scheduling
10.2017 - 10.2023
  • Provided companionship to patients, fostering positive relationships and emotional wellbeing.
  • Performed light housekeeping tasks as needed, creating a clean and comfortable environment for patients to thrive in.
  • Assisted patients with daily living activities, promoting independence and quality of life.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Delivered skilled personal care assistance such as bathing, grooming, dressing, toileting support which enhanced hygiene levels for patients.
  • Conducted routine health monitoring, including vital signs and symptom tracking, reporting any changes to healthcare professionals promptly.

CNA/ CRMA

The Lincoln Home
06.2012 - 10.2015
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
  • Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
  • Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Documented patient information and care activities in electronic health record.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.

Teller /Customer Service Representative

Fleet Bank
10.1993 - 06.2004
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
  • Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.

Education

No Degree - Certified Nurses Aid

Southern Maine Vocational Technical
Boothbay Harbor, ME
02-1991

High School Diploma -

Boothbay Region High
Boothbay Harbor, ME
06-1985

Skills

  • Teamwork and collaboration
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Team collaboration
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Certified in CPR/AED
  • Decision-making
  • Verbal and written communication

Timeline

Community Life Assistant

The Lincoln Home
09.2024 - Current

Banking Associate

The First
12.2023 - 08.2024

Home Care

Elizabeth Frizzell
05.2019 - 11.2023

Home Care Aid

Above and Beyond Scheduling
10.2017 - 10.2023

CNA/ CRMA

The Lincoln Home
06.2012 - 10.2015

Teller /Customer Service Representative

Fleet Bank
10.1993 - 06.2004

No Degree - Certified Nurses Aid

Southern Maine Vocational Technical

High School Diploma -

Boothbay Region High

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