Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Fugate

Colorado Springs,CO

Summary

Proactive Crew Member and Manager with extensive experience in fast food service. Known for improving customer satisfaction through efficient service and maintaining high standards of cleanliness and food safety. Bringing strong skills in cash handling, team collaboration, and problem-solving to enhance operational efficiency and customer experience.

Overview

3
3
years of professional experience

Work History

Crew Member

Qdoba
10.2021 - 08.2022
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Became familiar with products to answer questions and make suggestions.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.

Team Member

Walmart
05.2020 - 08.2021
  • Learned all required tasks quickly to maximize performance.
  • Maintained productive, efficient approach to all tasks.
  • Operated register to process payments and collect cash payment for order totals.
  • Greeted customers entering store and responded promptly to customer needs.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Reduced processing errors by meticulously following transaction procedures.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Handled cash with high accuracy and took care to check bills for fraud.

Manager

McDonald's
01.2020 - 05.2020
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Crew Member/Fast Food Crew Trainer

McDonald's
05.2019 - 12.2019
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Became familiar with products to answer questions and make suggestions.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Boosted repeat customer rates by providing friendly and engaging service.
  • Maintained cleanliness and organization of dining area, leading to improved customer experiences
  • Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
  • Increased sales of promotional items by effectively communicating benefits and specials to customers.
  • Streamlined drive-thru operations, significantly reducing wait times for customers.
  • Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
  • Increased customer satisfaction with prompt and accurate order taking.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Brewed coffee and tea and changed out drink station syrups.
  • Completed milkshakes and ice cream desserts for customers.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Improved customer satisfaction by providing efficient and friendly service in a fast-paced environment.
  • Assisted management in resolving customer complaints, resulting in increased loyalty and repeat business.
  • Recognized for outstanding customer service skills, consistently receiving positive feedback from customers and management alike.
  • Increased upselling success, carefully explaining menu specials and promotions to customers.

Education

High School Diploma -

Lewis Palmer High School
Monument, CO
01.2010

Skills

  • Integrity and Honesty
  • Initiative and Self-Motivation
  • Cleaning and sanitation
  • Customer Satisfaction
  • Reliability and punctuality
  • Up-selling techniques/Cross-selling abilities
  • Cooperative Attitude

Timeline

Crew Member

Qdoba
10.2021 - 08.2022

Team Member

Walmart
05.2020 - 08.2021

Manager

McDonald's
01.2020 - 05.2020

Crew Member/Fast Food Crew Trainer

McDonald's
05.2019 - 12.2019

High School Diploma -

Lewis Palmer High School

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Elizabeth Fugate