Elizabeth Fulcher
Elma,USA
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
Houck-Seward Insurance Agency
12.2021 - Current
- Supported account managers with administrative tasks
- Developed and maintained accurate reporting systems across departments
- Designed and implemented new filing protocols
- Delivered customer-focused service
- Produced data-driven reports to aid strategic planning and improve decision-making
Prior Authorization Specialist / Scheduler / Call Center Representative
Catholic Health
09.2018 - 05.2021
- Handled end-to-end insurance verifications and authorizations for Medical Rehab units
- Maintained a 95% claim approval rate through precise documentation and follow-ups
- Scheduled specialty appointments and community education classes with accuracy and efficiency
- Managed intake for complaints and grievances across multiple facilities
- Fostered strong insurance rep relationships, resulting in faster turnaround for approvals
- Enhanced patient satisfaction by proactively communicating status updates
Patient Access Specialist
Kenmore Mercy Hospital
11.2013 - 09.2018
- Verified insurance eligibility
- Facilitated seamless coordination between clinical staff and departments
- Trained new hires on access protocols, boosting department productivity
- Improved data accuracy through consistent EHR updates
- Contributed to higher patient experience scores through responsive communication
Patient Service Representative
WNY Immediate Care
10.2011 - 03.2014
- Verified patient demographics and processed co-pays at point of service
- Managed front desk operations including phones, scanning, and data entry
- Maintained daily cash reconciliation, ensuring accurate deposits and reports
- Supported interdepartmental communication and documentation transfer
Unit Clerk - Neonatal Intensive Care Unit (NICU)
Sisters of Charity Hospital
08.2005 - 11.2009
- Ensured accurate and timely documentation in a high-acuity unit
- Coordinated communication between nurses, physicians, and departments
- Maintained HIPAA compliance and patient confidentiality standards
- Organized room readiness and assembled admission packets for incoming patients
Education
Associate Degree - Liberal Arts: Mathematics & Science
Niagara County Community College
Sanborn, NY01.2021
Skills
- Healthcare Administration & Insurance Authorization
- Patient Registration & Intake
- Medical Scheduling & Call Center Operations
- Office Management & Clerical Support
- EMR/EHR Systems: Epic, MyChart, MedHost
- Software: Microsoft Office, Salesforce, HealtheNet, ePACES
- Customer Service & Complaint Resolution
- Team Collaboration & Staff Training
- Customer service
- Data entry
- Computer skills
- Office administration
Timeline
Administrative Assistant
Houck-Seward Insurance Agency
12.2021 - Current
Prior Authorization Specialist / Scheduler / Call Center Representative
Catholic Health
09.2018 - 05.2021
Patient Access Specialist
Kenmore Mercy Hospital
11.2013 - 09.2018
Patient Service Representative
WNY Immediate Care
10.2011 - 03.2014
Unit Clerk - Neonatal Intensive Care Unit (NICU)
Sisters of Charity Hospital
08.2005 - 11.2009
Associate Degree - Liberal Arts: Mathematics & Science
Niagara County Community College
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