Elizabeth Fuller
Bunnell,FL
Summary
Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences.
Overview
11
11
years of professional experience
Work History
Independent Contractor
Self Employed
08.2018 - 06.2024
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Implemented creative marketing initiatives to augment brand visibility in the target market segments.
- Leveraged analytics data to identify popular topics among target demographics, informing future content initiatives.
- Researched latest market trends to provide current knowledge to clients.
- Increased website traffic through search engine optimization strategies and targeted keyword usage.
Collections Manager
Integrity Consulting Partners
01.2016 - 07.2018
- Led innovative recruitment and training processes for new employees
- Optimized customer service operations, guaranteeing superior support
- Negotiated payments strategically, enhancing debt recovery by 20%
- Increased team efficiency by assisting in customer interactions.
Collections Agent
Prizm Debt Solutions
04.2014 - 10.2015
- Aided in untangling complex customer issues, fostering teamwork
- Introduced creative debtor communication approaches, improving collection efficiency
- Analyzed debtor profiles to personalize negotiation strategies, increasing payment adherence by 20%
- Refined paperwork filing process, improving operational efficiency and data precision.
Leasing Agent
NorStar Urban Housing Development
08.2015 - 10.2015
- Managed leasing applications scheduling, improving process efficiency
- Collected data accurately through comprehensive housing interviews
- Coordinated work orders effectively, boosting operational efficiency
- Ensured timely and accurate data entry into Boston Post for subsidized housing.
Team Leader/ Appointment Coordinator
Local Edge
06.2013 - 02.2014
- Managed diverse tasks under team leadership, demonstrating collaborative spirit
- Streamlined appointment scheduling for Digital Sales, boosting team efficiency
- Innovatively trained coordinators and generated leads, enhancing analytical thinking
- Participated in strategic decision-making in manager meetings
- Increased team performance significantly via effective coordination and lead generation.
Education
Medical Assistant -
Bryant & Stratton College-Buffalo
High school Diploma -
Starpoint Central
Skills
- Conflict Resolution
- Recruitment
- Email Ticketing
- Flexible Scheduling
- App Feature Support
- Data Analysis
- Team Leadership
- Communication
- Problem Solving
- Negotiation
- Sales Skills
- Customer Retention
- Quality Assurance
- Project Management
- Training and Development
- Healthcare Knowledge
- Accounting
- Leadership
- Technical Skills
- Workload Management
- Client Relationship Building
- Deadline Adherence
Timeline
Independent Contractor
Self Employed
08.2018 - 06.2024
Collections Manager
Integrity Consulting Partners
01.2016 - 07.2018
Leasing Agent
NorStar Urban Housing Development
08.2015 - 10.2015
Collections Agent
Prizm Debt Solutions
04.2014 - 10.2015
Team Leader/ Appointment Coordinator
Local Edge
06.2013 - 02.2014
Medical Assistant -
Bryant & Stratton College-Buffalo
High school Diploma -
Starpoint Central
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