A highly organized Escrow Officer and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business awareness. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
46
46
years of professional experience
Work History
Office Manager and Confirmation Team
Church Of The Transfiguration
Castro Valley, CA
09.1996 - 02.2020
Managed the Office of Religious Education for the local Catholic Church with a population of 3oo plus students
Served as top assistant to the Director of Religious Education
Responsibilities include organizing, maintaining and ordering of text books, school and office supplies
Assisted with registration duties and details as well as class assignments
Handled greeting and supervision of children/teens
Maintained the Religious Ed calendar
Scheduled camp facilities, student transportation and secured a cook team for retreat weekends
Organized and oversaw a number of large group service projects; hoping to lead teenagers to a lifetime of community concern and positive action
Chaired various meetings and adult education events while consistently maintaining warm and welcoming communication with parents and sponsors
Worked collaboratively as part of a team of High School instructors, teaching a class of High School students weekly
Coordinated all Grade Level catechists ensuring that everyone is up to date on diocesan regulations and classroom procedures.
Escrow Officer
Chicago Title Company
Pleasanton, CA
08.2014 - Current
Escrow Officer
First American Title Company
Pleasanton, CA
05.2007 - 08.2014
Escrow Officer
Alliance Title Company
Pleasanton, CA
01.2004 - 05.2007
In all three of these positions I have:
Opened incoming orders and set up escrow files within 1 hour of receiving purchase agreement.
Returned executed loan packages to lender for review and approval in accordance with lender instructions.
Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
Managed real estate closing process in compliance with applicable standards and legal requirements.
Followed-up on status of releases, policies and return of recorded documents.
Prepared and delivered projected Settlement Statements to lender upon request.
Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
Compiled closing packages for drafting and presentation accuracy.
Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.
Supervised loan personnel and motivated to maintain customer service and performance standards.
Monitored pipelines to track and log status of loans.
Forwarded title clearing documentation to title officer for approval.
Worked with title group to resolve issues such as easements, lot splits and bankruptcies.
I work independently, as well as on a team, to provide a flawless home buying/selling experience
Marketing Assistant/Admin Assistant
Chicago Title Company
Pleasanton, CA
01.2000 - 01.2004
Assisting customers, human resource and county presidents
Handling spreadsheets and correspondence
Performing general office management including ordering of all office supplies, handling high volume of phone calls and emails and maintaining a can-do attitude.
Assisted coworkers and staff members with special tasks on daily basis.
Managed filing system, entered data and completed other clerical tasks.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Conducted invoicing and investigated accounts receivables discrepancies.
Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Composed and proofread memos, letters and reports to verify error-free communication.
Volunteered to help with special projects of varying degrees of complexity.
Education
Certificate in Human Resource Management -
California State University
Hayward, CA
2000
Business
Las Positas Community College
Livermore, CA
1998
Skills
Bookkeeping and Basic Accounting
Administrative Oversight
Confidentiality and Discretion
Customer Satisfaction
Administration and Operations
Friendly and Relatable
Adaptable and Resilient
Scheduling and Coordinating
Managing Multiple Tasks
Correspondence and Memos
Reports and Financial Statements
Inquiry Response
Timeline
Escrow Officer
Chicago Title Company
08.2014 - Current
Escrow Officer
First American Title Company
05.2007 - 08.2014
Escrow Officer
Alliance Title Company
01.2004 - 05.2007
Marketing Assistant/Admin Assistant
Chicago Title Company
01.2000 - 01.2004
Office Manager and Confirmation Team
Church Of The Transfiguration
09.1996 - 02.2020
Certificate in Human Resource Management -
California State University
Business
Las Positas Community College
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