Elizabeth-G Caver
Cleveland,OH
Summary
I come from a background of strong customer service and sales, with some insurance. I am a leader who can follow instructions very well.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
Charter Communications
Akron, OH
10.2021 - Current
- Provided positive first impressions to welcome existing, new and potential customers.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Engaged with customers to effectively build rapport and lasting relationships.
Collections Representative
Bank Of America, Customer Service Contact Centers
Solon, OH
01.2021 - 09.2021
- Negotiated to collect balance in full.
- Processed payments and contracts on accounts.
- Counseled debtors on payment options and arranged installment agreements.
- Resolved challenging situations with friendly but firm strategies.
- Recorded all information regarding financial status of customers.
- Handled 40 outbound and inbound calls daily with goal of collecting owed debt.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Customer Service Representative
Loan Protector
Solon, OH
04.2020 - 01.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Administrative Assistant
Level Ground Construction
Cleveland Oh, OH
01.2015 - 04.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Handled client correspondence and tracked records to foster office efficiency.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
Education
No Degree - Claims Adjuster
360training
Online CertifiedAssociate of Arts - Fashion Design
Brooks College
Long Beach, CA06.2005
Skills
- Customer Service
- Time Management
- Sales Generation
- Dispute Mediation
- Customer Needs Assessment
- Verbal and Written Communication
- Order Processing
- Policy and Procedure Adherence
- Quotas and Goals
- Speaking Clearly
- Answering Customer Questions
- Following Up with Clients
Certification
- Texas all lines certified claims adjuster
Timeline
Sales Associate
Charter Communications
10.2021 - Current
Collections Representative
Bank Of America, Customer Service Contact Centers
01.2021 - 09.2021
Customer Service Representative
Loan Protector
04.2020 - 01.2021
Administrative Assistant
Level Ground Construction
01.2015 - 04.2020
No Degree - Claims Adjuster
360training
Associate of Arts - Fashion Design
Brooks College
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