Proven track record in enhancing operational efficiency and customer satisfaction at Franklin County Circuit Clerk, adept in data entry and exceptional customer service. Leveraged phone service etiquette and teamwork to exceed performance goals. Specialized in accurate documentation and process optimization, significantly improving service delivery.
* Prepared loan packages for closing, ensuring all documents were accurate and complete.
* Tracked and reconciled trailing documentation to prepare files for shipping.
* Maintained records transaction for future reference purposes.
* Delivered excellent customer service by identifying needs and recommending custom solutions.
* Processing payments after closing and released funds according to the closing agent.
* Coordinated with lenders to ensure timely closing of loans.
* Answer phone with a timely manner and help with any concerns>
* Complete day-to-day duties accurately and efficiently.
* Approached customers and engaged in conversation through use of effective interpersonal and people skills.