Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Elizabeth Gagliano

Jackson,WI

Summary


Personable staff member with proven history of improving effectiveness of workplace communication and coordination. Computer-literate professional who adapts quickly to new software and programs. Brings strong written and verbal communication skills and proficiency in recordkeeping and problem solving.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Office Assistant

Mared Mechanical Contractors
07.2024 - Current
  • Assisted in communicating and coordinating with vendors for project managers.
  • Coordinated office supplies inventory, ensuring timely replenishment to support daily operations.
  • Maintained accurate records of project documentation for easy access.
  • Streamlined files and systems, enhancing organization and retrieval of critical information.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Strengthened office organization by implementing new filing systems and digital record-keeping practices.
  • Contributed to project success by assisting with research and data compilation, allowing for more informed strategy development.
  • Reviewed files, records and other documents to obtain information to respond to requests.

Front Desk Staff Member

MKE Muscle
08.2023 - Current
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly to enhance client satisfaction.
  • Maintained accurate records of daily transactions and client interactions for reporting purposes.
  • Developed strong relationships with clients, fostering loyalty and repeat business opportunities.
  • Monitored inventory levels of office supplies, ensuring adequate stock for seamless operations.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Utilized strong multitasking skills to manage multiple tasks simultaneously while maintaining a friendly demeanor under pressure.
  • Oversaw daily operations at reception desk, including ensuring smooth check in operations, scheduling appointments, processing payments, and handling inquiries.

Lead Toddler Teacher and Office Staff Member

Eichers' Kids
07.2021 - 08.2023
  • Created a nurturing classroom environment that supported the social-emotional growth of young learners.
  • Mentored and trained new teachers on classroom management techniques and child engagement strategies.
  • Collaborated with parents to provide updates on child progress, ensuring transparent communication regarding developmental milestones.
  • Developed strong relationships with parents through regular communication.
  • Assisted in daily operations, ensuring efficient workflow and adherence to facility and state standards.
  • Enhanced team collaboration by fostering a positive work environment and promoting open communication among staff members.
  • Liaised with management and other staff to maintain smooth operations and better serve the nearly 100 children in our care and their parents.
  • Implemented innovative problem-solving techniques during challenging situations, resulting in swift resolution of issues.

Education

High School Diploma -

Brookfield Central High School
Brookfield, WI
06-2021

Skills

  • Customer service
  • Positive attitude
  • Time management
  • Data entry
  • Organizing and categorizing
  • Verbal communication
  • Strong problem solving
  • Front desk operations
  • Complaint handling
  • Effective multitasking
  • Customer relations

Certification

  • Licensed Infant and Toddler Teacher - 2022-Present
  • SIDS, Shaken Baby Syndrome, Abusive Head Trauma, and Child Abuse/Neglect Training - 2022-Present

Timeline

Office Assistant

Mared Mechanical Contractors
07.2024 - Current

Front Desk Staff Member

MKE Muscle
08.2023 - Current

Lead Toddler Teacher and Office Staff Member

Eichers' Kids
07.2021 - 08.2023

High School Diploma -

Brookfield Central High School

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