Elizabeth Gagliano
Jackson,WI
Summary
Personable staff member with proven history of improving effectiveness of workplace communication and coordination. Computer-literate professional who adapts quickly to new software and programs. Brings strong written and verbal communication skills and proficiency in recordkeeping and problem solving.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Office Assistant
Mared Mechanical Contractors
Menomonee Falls, WI
07.2024 - Current
- Assisted in communicating and coordinating with vendors for project managers.
- Coordinated office supplies inventory, ensuring timely replenishment to support daily operations.
- Maintained accurate records of project documentation for easy access.
- Streamlined files and systems, enhancing organization and retrieval of critical information.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Contributed to project success by assisting with research and data compilation, allowing for more informed strategy development.
- Reviewed files, records and other documents to obtain information to respond to requests.
Front Desk Staff Member
MKE Muscle
Brookfield, WI
08.2023 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to enhance client satisfaction.
- Maintained accurate records of daily transactions and client interactions for reporting purposes.
- Developed strong relationships with clients, fostering loyalty and repeat business opportunities.
- Monitored inventory levels of office supplies, ensuring adequate stock for seamless operations.
- Answered customer telephone calls promptly and appropriately handled needs.
- Utilized strong multitasking skills to manage multiple tasks simultaneously while maintaining a friendly demeanor under pressure.
- Oversaw daily operations at reception desk, including ensuring smooth check in operations, scheduling appointments, processing payments, and handling inquiries.
Lead Toddler Teacher and Office Staff Member
Eichers' Kids
Brookfield, WI
07.2021 - 08.2023
- Created a nurturing classroom environment that supported the social-emotional growth of young learners.
- Mentored and trained new teachers on classroom management techniques and child engagement strategies.
- Collaborated with parents to provide updates on child progress, ensuring transparent communication regarding developmental milestones.
- Developed strong relationships with parents through regular communication.
- Assisted in daily operations, ensuring efficient workflow and adherence to facility and state standards.
- Enhanced team collaboration by fostering a positive work environment and promoting open communication among staff members.
- Liaised with management and other staff to maintain smooth operations and better serve the nearly 100 children in our care and their parents.
- Implemented innovative problem-solving techniques during challenging situations, resulting in swift resolution of issues.
Education
High School Diploma -
Brookfield Central High School
Brookfield, WI06-2021
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- Organizing and categorizing
- Verbal communication
- Strong problem solving
- Front desk operations
- Complaint handling
- Effective multitasking
- Customer relations
Certification
- Licensed Infant and Toddler Teacher - 2022-Present
- SIDS, Shaken Baby Syndrome, Abusive Head Trauma, and Child Abuse/Neglect Training - 2022-Present
Timeline
Office Assistant
Mared Mechanical Contractors
07.2024 - Current
Front Desk Staff Member
MKE Muscle
08.2023 - Current
Lead Toddler Teacher and Office Staff Member
Eichers' Kids
07.2021 - 08.2023
High School Diploma -
Brookfield Central High School