Elizabeth Gain
Wichita,KS
Summary
I have worked with Big Lakes Industry’s as a work coach taking seven mentally handicap adults to a hotel to do their cleanup in the rooms for three years. I did that then I got promoted to one of the houses and became a house parent for nine mentally handicap adult men and I did that for another three years. 2000 to 2007 . I remarried and moved to Wichita Kansas . Worked for Anomaly Squared , testing people for clinical medical trials. 2008 to 2016 . Worked for Johnson Controls , machine operator 2016 to 2023
Work History
Customer Service Representative
MCI Telecommunications
09.2023 - 03.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Associates Of Science - Nursing Assistance
06.1993
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Call center experience
- Conflict Resolution
- Complaint Handling
- Complaint resolution
- Payment Processing
- Follow-up skills
- Product Knowledge
- Reading Comprehension
- Spreadsheets
- Recordkeeping strengths
Timeline
Customer Service Representative - MCI Telecommunications
09.2023 - 03.2024
Care Initiative Nurses - Associates Of Science , Nursing Assistance
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