Elizabeth Gaines
Louisville,KY
Summary
Dynamic Registered Behavior Technician, excelling in Applied Behavior Analysis and enhancing client behavior through innovative strategies. Skilled in technical support and customer service management, adept at resolving complex issues and elevating customer satisfaction. Demonstrates exceptional problem-solving and interpersonal skills, significantly improving service delivery and client outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Hopebridge Autism Therapy Center
Louisville, KY
04.2024 - Current
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
Technical Support Representative
Spectrum
Louisville, KY
08.2020 - 04.2024
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
Assistant Customer Service Manager
Walmart
Louisville, KY
11.2014 - 07.2021
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Managed challenging situations involving dissatisfied customers with diplomacy while maintaining professionalism under pressure.
Education
GED - General Education
Jefferson County Public School
Louisville KY 05.2015
Skills
- Applied Behavior Analysis
- Social Skills Development
- Discrete Trial Training
- Token Economy Systems
- Prompting Strategies
- Reinforcement Procedures
- Natural Environment Training
- Self-Management Strategies
- Direct Instruction
Certification
- RBT - Registered Behavior Technician
Timeline
Registered Behavior Technician
Hopebridge Autism Therapy Center
04.2024 - Current
Technical Support Representative
Spectrum
08.2020 - 04.2024
Assistant Customer Service Manager
Walmart
11.2014 - 07.2021
GED - General Education
Jefferson County Public School