Elizabeth Gaiser
Summary
Driven Billing Manager bringing over 25 years of medical billing experience. Adept at managing team performance, improving operations and reducing account receivables.
Overview
28
28
years of professional experience
Work History
Assistant Billing Director
Healthcare Solutions WNY
09.2019 - Current
- Developed and implemented billing procedures to enhance accuracy, efficiency, and customer satisfaction.
- Monitored accounts receivables, ensuring prompt payments from both insurances and patients.
- Trained staff to ensure compliance with billing systems and procedures.
- Set up and maintained EPIC, MEDENT, Advanced MD, EClinical, Accumedic, and Amazing Charts.
- Analyzed current billing processes for areas of improvement and cost savings opportunities.
- Help managed a team of 50 staff and 3 managers, overseeing all aspects of their performance including training, payroll, conducting annual reviews, and implementing disciplinary actions.
- Led team of 53 staff handling more than $5 million in monthly charges.
Billing Manager
Healthcare Solutions WNY
06.2013 - 08.2019
- Managed billing operations, ensuring timely and accurate invoicing processes.
- Developed and implemented streamlined billing procedures to enhance efficiency.
- Supervised a team of billing specialists, fostering professional growth and collaboration.
- Analyzed billing discrepancies, resolving issues to maintain customer satisfaction.
- Monitored key performance indicators to drive continuous improvement initiatives.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
Hospital Insurance Clerk
Erie County Medical Center
02.2000 - 05.2013
- Managed the preparation and submission process of Inpatient insurance-claim forms in a diligent manner.
- Communicated directly with insurance companies to ensure timely resolution of outstanding claims
- Submitted required corrected claims both electronically and by paper.
- Corresponded with insured or agent to obtain information or inform of account status or changes.
Medical Billing Specialist
Baker Victory Services
08.1997 - 01.2000
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Located errors and promptly refiled rejected claims.
- Identified and resolved patient billing and payment issues.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
Education
Medical Billing And Terminology Certificate - Healthcare Administration
Trocaire College
Buffalo, NY05-1998
Skills
- Medical Billing
- Process Improvements
- Personnel Oversight
- Training and mentoring
- Revenue Cycle Management
- Collections Management
Timeline
Assistant Billing Director
Healthcare Solutions WNY
09.2019 - Current
Billing Manager
Healthcare Solutions WNY
06.2013 - 08.2019
Hospital Insurance Clerk
Erie County Medical Center
02.2000 - 05.2013
Medical Billing Specialist
Baker Victory Services
08.1997 - 01.2000
Medical Billing And Terminology Certificate - Healthcare Administration
Trocaire College
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