Elizabeth Gallegos
Upland,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
15
15
years of post-secondary education
1
1
Certification
Work History
Intermediate Clerk
Kaiser Permanente
10.2021 - Current
- Execution of Master Scheduling for in-person and virtual workshops, telephone appointments, and video visits for Nutrition and Bariatrics programs available through Center for Healthy Living
- Optimize member experience in assisting with registration and creation of KP.org accounts
- Screen and respond to Provider Referrals for health education
- Manage high-volume calls using Cisco Finesse Phone System
- Serve as Center for Healthy Living representative at Physician Conferences in addition to supporting Saturday CSG Clinics
- Recipient of Agent of Change Award (Employee of the Year) in October 2022
- Enforce office safety policy and procedures as Safety Champion
- General daily duties include front- and back-office clerical duties, cash handling, assist members in-person and telephonically, coordinating and scheduling appointments.
Intermediate Clerk
Kaiser Permanente
- Professional and hardworking clerk proudly serving Kaiser Permanente members for 20 years
- Extensive knowledge in customer service, time management, master scheduling, and office safety procedures
- Seeking professional advancement to strengthen operational knowledge while applying enhanced skillset gained from years of experience in clerical role to further enhance member experience with high-quality care.
Service Representative
Kaiser Permanente
- Verified KP eligibility and supplemental insurance for members
- Prepared billable files for Revenue Cycle Operations, as well as deposits summary and closing reports
- Collaborated with Vascular and Interventional Radiology department as main point of contact to schedule patients for biopsy, ultrasound, CT, physician consults, and specialty consults
- Submitted orders for Mammography and Dexa departments, in addition to ordering lab work for members
- Quality-checked all scheduling to ensure accuracy
- Trained new employees on competency relevant to department.
Education
Associate of Science - Social Behavior
Mt. San Antonio College
Walnut, CA 10.2009 - 06.2022
Associate of Arts - Human Resources Management
Mount San Antonio College
Walnut, CA 07.2022 - 10.2022
Bachelor of Science - Psychology
CAPELLA University
Walnut, CA 02.2022 - 03.2024
Skills
HealthConnect
Epic Systems
ServiceNow
Microsoft Office Suite
Research & Data Analysis
Diagnostics
Developing and Implementing Treatment Plans
Psychological Assessment and Evaluation
Communicating and Interpersonal Skills
Certification
BLS: CPR and AED, American Heart Association, 11/2024
Timeline
Associate of Arts - Human Resources Management
Mount San Antonio College
07.2022 - 10.2022
Bachelor of Science - Psychology
CAPELLA University
02.2022 - 03.2024
Intermediate Clerk
Kaiser Permanente
10.2021 - Current
Associate of Science - Social Behavior
Mt. San Antonio College
10.2009 - 06.2022
Intermediate Clerk
Kaiser Permanente
Service Representative
Kaiser Permanente