Elizabeth Gallegos
Toms River,NJ
Summary
Accomplished General Manager Coach at Walmart, adept in operations management and leadership, significantly enhanced customer loyalty and operational efficiency. Excelled in employee coaching, fostering team unity, and implementing effective inventory control strategies. Proven track record in elevating sales and profitability through strategic planning and exceptional customer relationship management.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager Coach
Walmart
07.2016 - 03.2024
- Managed budget implementations, employee reviews, training, schedules.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed a diverse team of employees, fostering a positive work environment and high employee satisfaction.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Department Manager
Walmart
07.2014 - 08.2016
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
Sales Associate
Walmart
09.2010 - 05.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Master of Science - Elementary Education
Federico Villarreal University
Lima,Peru03-1995
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Training and coaching
- Customer relations
- Customer relationship management
- Inventory control
- Employee scheduling
- P&L management
Certification
- New Jersey Driver's License
- Food Safety NJ Certificate
Languages
Spanish
Native or Bilingual
Timeline
General Manager Coach
Walmart
07.2016 - 03.2024
Department Manager
Walmart
07.2014 - 08.2016
Sales Associate
Walmart
09.2010 - 05.2014
Master of Science - Elementary Education
Federico Villarreal University