Elizabeth Galloway
Pottstown,PA
Summary
Dynamic professional with strong work ethic and exceptional customer service skills. Proven track record in enhancing guest engagement and streamlining operations through effective problem-solving and attention to detail. Experienced in fostering teamwork in fast-paced environments and setting achievable goals for athletes of all abilities. Diligent coach skilled in exercise improvement and team development, dedicated to transforming budding athletes into lifelong champions.
Overview
4
4
Certifications
4
4
years of professional experience
Work History
Server
PJ Whelihan's
03.2026 - Current
- Facilitated positive dining experiences by providing attentive and responsive customer service.
- Assisted with menu recommendations and accommodated dietary restrictions efficiently.
- Managed order accuracy and timely delivery to enhance overall service quality.
- Collaborated with kitchen staff to streamline food preparation and minimize wait times.
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
Coaching Staff Member
Upper Merion Dance & Gymnastics Center
King of Prussia, Pennsylvania
04.2023 - 05.2026
- Mentored junior staff in teaching techniques and class management strategies.
- Guided younger athletes in skill development and teamwork.
- Developed and implemented effective coaching strategies for athlete performance.
- Identified opportunities for team participation in workshops and private lessons.
Customer Service Representative
John Galloway Construction
01.2023 - 08.2025
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
- Resolved customer inquiries, complaints, and issues providing insightful solutions.
- Answered inbound calls to greet and assist customers with various needs and questions.
- Addressed customer concerns and complaints and resolved issues promptly.
- Completed paperwork for orders and new service actions.
- Returned customer calls and responded to inquiries and complaints.
- Relayed new and relevant information to customers and followed up on promises.
- Handled escalated callers to reach positive outcomes.
Wait Staff Member
Giovanni's 724 Italian Resturant
08.2022 - 01.2023
- Memorized preparation methods and ingredients for all menu items.
- Communicated with guests to assess preferences and make targeted recommendations.
- Provided immediate attention and personable greetings to all guests upon seating.
Education
Bachelor of Arts -
West Chester University of Pennsylvania
West Chester, PA05-2029
High School Diploma -
Pottsgrove Senior High
Pottstown, PA05-2025
Skills
- Teamwork and collaboration
- High-energy attitude
- Problem-solving abilities
- Attention to detail
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Service prioritization
- Hospitality expertise
- Motivational leadership style
- Nutritional education
- Health and wellness expertise
Certification
Pennslyvania Child Abuse Certification
Timeline
Server
PJ Whelihan's
03.2026 - Current
Coaching Staff Member
Upper Merion Dance & Gymnastics Center
04.2023 - 05.2026
Customer Service Representative
John Galloway Construction
01.2023 - 08.2025
Wait Staff Member
Giovanni's 724 Italian Resturant
08.2022 - 01.2023
Bachelor of Arts -
West Chester University of Pennsylvania
High School Diploma -
Pottsgrove Senior High