Elizabeth Gamino
Los Angeles,CA
Summary
Enthusiastic and committed Administrative Assistant with 8+ years of Hospitality experience. Career-minded individual with talents in handling routine administrative tasks, including preparing reports, taking messages and sorting and routing mail. Comfortable working in fast-paced, demanding office environment. Offering solid skills in guest relations and resilience to handle challenges of a fast-paced work environment. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Manage office supplies, paperwork and project needs. Excels in calendar management, scheduling, data entry and database administration.
Overview
11
11
years of professional experience
Work History
Administrative Assistant/Asst Sales Coordinator
Sheraton Grand Hotel
02.2023 - Current
- Direct guest communication to appropriate department personnel and offer information to resolve inquiries, boosting guest satisfaction.
- Liaised between internal and external team members to provide updated request status and performance reports.
- Verify operation of office equipment by completing preventive maintenance requirements and calling for repairs.
- Collaborate with senior and sales executives to handle requests and inquries from senior management.
- Support GM, all Sellers and Events Team.
- Communicating to executives by taking and making telephone calls, prioritizing executive injuries.
- Report statistical data to inform senior management.
- Greet guest or callers daily to handle inquiries or direct to appropriate persons.
- Maintain inventory in supply closet to prevent shortages of supplies.
- Organize and maintain filing and document management systems by coordinating, archiving and purging files.
- Contract building that includes, service charges, concessions, clauses.
- Building incoming leads into systems to create quotes.
- Maintain confidentiality of guest information.
- Establish and maintain new guest accounts given through sales executives that include billing, reservations building.
- Process check deposits for accounting department.
- Organize logistic materials for each meeting and take detailed notes for later discussions.
- Create and update spreadsheets for efficient retrieval when needed.
- Schedule office meetings and guest appointments for staff members.
Restaurant Hostess
Sheraton Grand Hotel
11.2015 - 02.2023
- Greeted and acknowledge guest, escorted guest to assigned tables while communicating delays and offer additional services such as beverages, to keep them occupied while waiting
- Present menus, and offer daily chefs specials by creating a memorable dining experience
- Answer questions, information on menus and always suggest any allergy restrictions
- Walk through dining floor during service to ensure guest satisfaction
- Promptly handled guest concerns by addressing guest request or complaints to management
- Open table communication to block certain dates for special events, such as holidays.
Restaurant Hostess
Biltmore Hotel Los Angeles
03.2013 - 11.2015
- Updated floor plans and designs for special events.
- Supervised and coordinated dining room activities and directed staff to provide fast and courteous customer service.
- Received and recorded dining reservations, arranged large parties, special events, and special services for diners.
- Provided excellent service and attention to guest when face-to-face or through phone conversations.
- Perform any duties on special projects requested by management.
Education
Some College (No Degree) - Business Administration
East Los Angeles College
Monterey Park, CAHigh School Diploma -
Huntington Park Senior High School
Huntington Park, CA06.2012
Skills
- Punctual
- Dependable
- Focused
- Team Player
- Proactive/Organized
- Critical Thinking
- Loyal
- Administrative/ Executive team support
- Sales support
- Events support
- Reservations Management
Timeline
Administrative Assistant/Asst Sales Coordinator
Sheraton Grand Hotel
02.2023 - Current
Restaurant Hostess
Sheraton Grand Hotel
11.2015 - 02.2023
Restaurant Hostess
Biltmore Hotel Los Angeles
03.2013 - 11.2015
Some College (No Degree) - Business Administration
East Los Angeles College
High School Diploma -
Huntington Park Senior High School
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