Guest Services Supervisor
Brightline Trains FL
Miami, FL
12.2023 - Current
- Ensured smooth operations of guest services by supervising staff, responding to inquiries, and resolving issues.
- Provided training and guidance to all team members in customer service best practices, policies, and procedures.
- Handled escalated customer complaints and disputes professionally and within company guidelines.
- Supervised and monitored all F&B staff to ensure efficient service delivery.
- Conducted regular performance reviews of F&B staff to identify areas of improvement.
- Maintained accurate records of stock levels and regularly ordered supplies as needed.
- Coordinated with vendors regarding food quality and delivery times.
- Encouraged teamwork amongst F&B staff by setting positive examples at all times.
- Developed and implemented budgets, met or exceeded sales targets, hired, trained and supervised team members and fulfilled dining needs and desires of patrons.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Promoted safe working conditions by monitoring safety procedures and equipment.
