Elizabeth García
Hereford
Summary
Dynamic professional with a proven track record at Advanta, excelling in quality assurance and software testing. Recognized for attention to detail and problem-solving skills, I effectively analyze test results and enhance product functionality. Committed to delivering exceptional customer service while maintaining high standards of accuracy and efficiency in all tasks.
Overview
21
21
years of professional experience
Work History
Delivery Driver
DoorDash
07.2022 - Current
- Maintained accurate records of deliveries and customer interactions.
- Communicated effectively with customers regarding delivery status and inquiries.
- Navigated delivery routes efficiently to ensure timely order fulfillment.
Quality Assurance Analyst
Advanta
08.2022 - 2024
- Conducted software testing to ensure functionality and adherence to specifications.
- Developed and executed test plans, identifying defects and areas for improvement.
- Analyzed test results, providing detailed reports for stakeholder review.
Clerk/ Night Auditor
Best Western Hotel
07.2021 - 2023
- HerefordProcessed guest check-ins and check-outs efficiently, ensuring a smooth arrival and departure experience.
- Managed reservations using property management systems to optimize room occupancy and availability.
- Assisted guests with inquiries, providing exceptional customer service to enhance satisfaction and loyalty.
- Maintained cleanliness and organization of front desk area, contributing to a welcoming environment for guests.
- Collaborated with housekeeping to ensure timely room readiness for incoming guests, enhancing operational flow.
- Processed guest check-ins and check-outs efficiently, ensuring a smooth arrival and departure experience.
- Handled cash transactions accurately, reconciling daily reports to maintain financial integrity.
- Supported team members during peak hours by prioritizing tasks and managing workload effectively.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Modular Team Associate
Walmart
01.2017 - 2020
- Assisted in stocking shelves efficiently to maintain product availability and visibility.
- Operated cash register accurately while providing excellent customer service during peak hours.
- Collaborated with team members to streamline inventory management processes, improving overall efficiency.
- Maintained cleanliness and organization of work areas to adhere to safety and sanitation standards.
- Participated in training new associates on operational procedures and store policies for consistency.
Price Accuracy Coordinator
Tractor Supply
03.2011 - 2017
- Ensured pricing accuracy through regular audits of product labels and pricing systems.
- Collaborated with merchandising team to resolve discrepancies in pricing and inventory data.
- Assisted in training staff on proper pricing procedures and system updates.
- Monitored competitor pricing strategies to recommend adjustments for competitive positioning.
- Analyzed transaction data to identify trends and support pricing strategy development.
Supervisor
Bealls
03.2005 - 01.2009
- Navigated delivery routes efficiently to ensure timely order fulfillment.
- Maintained accurate records of deliveries and customer interactions.
- Communicated effectively with customers regarding delivery status and inquiries.
- Trained staff on customer service excellence and product knowledge.
- Managed inventory levels, optimizing stock replenishment processes.
- Implemented sales strategies, enhancing team performance and customer engagement.
- Conducted performance evaluations, providing constructive feedback and development plans.
- Supervised daily operations, ensuring adherence to company policies and procedures.
Education
High School Diploma - General Studies
Alamosa High School
Alamosa, CO05.1993
Skills
- Teamwork and collaboration
- Positive attitude
- Customer service
- Valid Driver's license
- Time management
- Attention to detail
- Dependable and reliable
- Punctual and reliable
- Problem-solving
- Safe driving
- Time management skills
- Loading and unloading
- Clean driving record
- GPS and route planning
- Route management
- Safe driving record
- GPS navigation
- Heavy lifting
- Order picking and processing
- Stocking and inventory
- Forklift operation
- Shipping and packaging
- Complex Problem-solving
- Quality assurance
- Documentation and reporting
- Order verification
- Advanced planning
- Inventory management
- Load balancing
- FLUENT IN LANGUAGE
- Shopping orders
- Valid class A commercial Driver's license
- Language fluency
- Lifts up to number pounds
- Freight expertise
Languages
Spanish
Full Professional
Timeline
Quality Assurance Analyst
Advanta
08.2022 - 2024
Delivery Driver
DoorDash
07.2022 - Current
Clerk/ Night Auditor
Best Western Hotel
07.2021 - 2023
Modular Team Associate
Walmart
01.2017 - 2020
Price Accuracy Coordinator
Tractor Supply
03.2011 - 2017
Supervisor
Bealls
03.2005 - 01.2009
High School Diploma - General Studies
Alamosa High School