ELIZABETH GARCIA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure IT Technician Specialist II - Remote position. Ready to help team achieve company goals. Over 10 years of customer service and technology experience. Highly motivated, able to multitask and prioritize workload under pressure, while also providing quality customer service and root cause analyses. Knowledgeable regarding troubleshooting Windows 7/10/11, Active Directory, Azure AD and basic networking.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Security Engineer II
3rdWave Innovation
02.2022 - Current
- Maintain and monitor cybersecurity threat defense capabilities (SOC & EDR) Provide clients desktop and systems support with quality customer service Diagnose and resolve clients issues in a timely manner to meet SLA Create change work orders and perform the changes with proper documentation Plan and manage projects in timely manner
- Systems implemented on clients network: Microsoft Azure Backup Server, Server Failover, Radius MFA
- Intune software deployments, DHCP Failover, Azure AD Connect, Azure File Server, SharePoint Migration
- Email Migration (Quest), Firewall Geo Blocking, Conditional Access, Azure Identity, Azure Dynamic Grouping
- A client was trying to upgrade DHCP server to a new physical server but DHCP addresses were not being assigned by the server, I utilized Wire Shark and realized the requests were not going to the new server, discovered in the switch stack Bootprelay was set only to the old server so I added the new server ip address and addresses started being assigned by the new server
- A client was having multiple users locked out repeatedly, I investigated the event logs and discovered brute force attack coming in through the firewall trying to sign through the VPN from other countries other than the US, I implemented Geo blocking on their firewall
- A client was compromised and we were given 24 hours rebuild their entire network in Azure, they went from Hybrid to 100% cloud
- The team and I were responsible for creating over 1,000 users and migrate users mailbox, SharePoint and O365 groups. At the same time we also had to have auto pilot setup deploying all of the basic software. Come Monday morning users came in and swapped their devices and were able to pick up where they left off, with limited end-user impact.
Systems Administrator/Network Administrator
Kirksey Architecture
08.2019 - 02.2022
- Implement and maintain backup solution and disaster recovery solution Install and maintain Windows Servers 2012R-2019 Installed and maintained Hyper-V servers Implement and manage all IT systems including network security Implement and maintain Hybrid environment with Microsoft Office 365 Manage network firewall Administrate and maintenance all hardware and software utilized Manage Active Directory environment and create GPO policies Create and maintain servers in Azure environment
- Before the implementation of DUO, I discovered and identified a compromised account through by utilizing the
- Audit reports on O365 as a result preventing the phishing emails from being emailed to clients
- Upgraded the network firewall improving users experience with VPN
- During outages, users weren’t able to access their emails due to the authentication trying to communicate with the on-prem Domain controller, I got with Microsoft and made a few changes to the Azure connector and redirected the authentication for outlook to reference caches credentials on Azure
Service Desk Analyst
DISA Global Solutions
01.2019 - 08.2019
- Manage tickets and assets by utilizing ServiceNow ticket system Resolve customers issue within the SLA time frame as well as provide first time resolution Perform level 1 repair; consisting of trouble shooting email issues, operating systems, hardware, software and network connectivity Responsible for creating AD accounts, emails, assigning licenses, manage badge security, VPN access and deploy hardware to remote users Provide afterhours support and respond to network or server alerts to ensure maximum up time Maintain a positive relationship with internal and external customers through effective communication
- Saved the company more than $3,500 with in the first quarter by taking the initiative to troubleshoot and repair Cisco
- IP phones and negotiating with an external company to repair 14 Cisco IP phones at 25% of the cost
- Reduced the amount of time it takes to close out an incident from 2 weeks from 2 weeks to 1 week by managing the tickets and following up on statuses
Web Advisor
HostGator
09.2018 - 01.2019
- Provide telephone and email support to customers who have technical questions regarding websites and/or email functions Troubleshoot issues and provide timely resolutions directly to the customer Provide product insights and make recommendations based on the customers’ business need Resolve billing discrepancies and account concerns Utilized Salesforce to document sales and ticket resolution
- Achieved DJ access by demonstrating knowledge of Linux
- Consistently met performance metrics provided by customers rating bases on knowledge, friendliness and 1 time resolution
Quality Assurance/Data Processing Manager
Walmart Distribution Center
04.2014 - 08.2018
- Inventory management, control, adjustments and cycle inventory tests as well as tracking and reporting close date product, hazardous material processing and adequately responding to product Withdrawals/Recalls Manage systems hardware and software maintenance and installation as well as being involved in supporting the continuing development of current and future systems application
- Created Inventory Management database to standardize the way all shifts conduct and document inventory control; and created a report that would generate automatically to identify our progression and areas needing attention
- Reviewed and monitored daily reports improving quality by .018% remaining consistently at .05%
Aviation Electronics Technician
United States Navy
04.2005 - 04.2011
- Troubleshot and repaired 188 electronic assemblies ranging from navigation communications to radar
- Led 42 process improvement projects working closely with over 20 departments resulting in cost savings of $14.2 million and increased productivity by 30%
Education
Certificate of Completion - Information Technology Security & Administration
MycomputerCareer.com
Houston, TXBachelor of Science - Information Network Telecommunication
Fort Hayes State University
Hayes, KSAssociate of Arts - Electronics Technology
Coastline Community College
Fountain Valley, CASkills
- Technical Skills
- DNS/ DHCP Windows Server & Failover Servers
- Server 2012 R2, 2016, 2019
- System and Network Troubleshooting
- Remote Desktop Services
- Command Prompt, Powershell, CLI
- Virtual: Hyper-V, Azure VM, VMware
- Firewall: Watchguard, Fortigate, Meraki
- VPN SSL and IPSEC
- Active Directory, Azure AD, O365
Certification
- Black Belt & Green Belt Lean Six Sigma CERTIFIED
- Microsoft Mobility & Device Fundamentals CERTIFIED
- Microsoft Network Fundamentals CERTIFIED
- Microsoft Security Fundamentals CERTIFIED
- CompTIA A+ CERTIFIED
- CompTIA Server+ CERTIFIED
- Linux Essentials CERTIFIED
Timeline
Security Engineer II
3rdWave Innovation
02.2022 - Current
Systems Administrator/Network Administrator
Kirksey Architecture
08.2019 - 02.2022
Service Desk Analyst
DISA Global Solutions
01.2019 - 08.2019
Web Advisor
HostGator
09.2018 - 01.2019
Quality Assurance/Data Processing Manager
Walmart Distribution Center
04.2014 - 08.2018
Aviation Electronics Technician
United States Navy
04.2005 - 04.2011
Certificate of Completion - Information Technology Security & Administration
MycomputerCareer.com
Bachelor of Science - Information Network Telecommunication
Fort Hayes State University
Associate of Arts - Electronics Technology
Coastline Community College
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