Elizabeth Garcia
Los Angeles,CA
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
9
9
years of professional experience
Work History
Barista
Coffee Bean & Tea Leaf
10.2020 - 09.2021
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Used POS system to accurately enter orders and process payments.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Promoted additional items with beverages, increasing store sales.
Barista
Starbucks, Barista
02.2018 - 05.2020
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Implemented sustainable practices such as waste reduction initiatives, contributing to the cafe''s environmental responsibility goals.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Cleaned counters, machines, utensils, and seating areas daily.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained regular and consistent attendance and punctuality.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Sales Associate Specialist
Express Clothing
02.2013 - 04.2015
- Assisted management in developing marketing strategies that effectively showcased products and promotions.
- Utilized upselling techniques to promote additional products and increase sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Developed strong rapport with customers and created positive impression of business.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Managed cash register after end of shift to balance and record accurate transactions.
Education
High School Diploma -
Coronado High School
Scottsdale, AZ05.2012
Skills
- New Hire Training
- Available Weekends
- Exceptional customer service
- POS Systems
- Food Running
- Payment Processing
- Product displays
- Workstation Maintenance
- Latte art
- Attention to Detail
Languages
Spanish
Native or Bilingual
Timeline
Barista
Coffee Bean & Tea Leaf
10.2020 - 09.2021
Barista
Starbucks, Barista
02.2018 - 05.2020
Sales Associate Specialist
Express Clothing
02.2013 - 04.2015
High School Diploma -
Coronado High School
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