Elizabeth Garcia
Lafayette,IN
Summary
Self-motivated Team Lead with proven leadership, organizational and patient relations skills. Organized and dependable professional with strong work ethic and dedication to achieving goal, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
PSR Team Lead
Riggs Community Health Center
04.2021 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Built strong relationships with customers through positive attitude and attentive response.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Insurance Navigator
Riggs Community Health Center
08.2021 - Current
- Maintain current knowledge of insurance options within Medicaid and the Marketplace.
- Assist patients in obtaining health coverage and maintaining coverage by providing case follow-up assistance.
- Teach and mentor new hires using training PowerPoints to better understand insurance.
- Recognize and maintain confidentiality of staff, patients and clinic information according to HIPAA regulations.
On-Call Coordinator
Home Instead
08.2022 - Current
- Demonstrated strong problem-solving abilities in resolving complex scheduling challenges, ensuring timely care provision for clients at all times.
- Efficiently coordinated on-call services during holidays or emergencies to maintain continuity of care for clients without disruption.
- Streamlined communication between clients and caregivers by efficiently managing scheduling adjustments and updates.
- Reduced scheduling conflicts by proactively identifying potential challenges and implementing effective solutions.
Caregiver
Home Instead
06.2021 - 12.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting client''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
Direct Support Professional
Continental Post Acute
08.2019 - 02.2021
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Education
High School Diploma -
Thomasville High School
Thomasville, AL05.2016
Skills
- Coaching and Mentoring
- Performance Improvement
- Schedule Management
- Bilingual (English & Spanish)
- Team Leadership
- Time Management
- Complex Problem-Solving
- Staff Training and Development
- Scheduling and Coordinating
- Independent
- Self-motivated
Certification
Licensed Indiana Navigator / Certified Application Counselor
November 2021 - present
Timeline
On-Call Coordinator
Home Instead
08.2022 - Current
Insurance Navigator
Riggs Community Health Center
08.2021 - Current
Caregiver
Home Instead
06.2021 - 12.2023
PSR Team Lead
Riggs Community Health Center
04.2021 - Current
Direct Support Professional
Continental Post Acute
08.2019 - 02.2021
High School Diploma -
Thomasville High School
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