Elizabeth Garcia
York,PA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Associate Technician
Assurant Inc
York, PA
06.2013 - 02.2024
- Assessed training needs and personally trained new and seasoned employees to meet company needs and improve turn around time.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Cultivated professional working relationships with peers and supervisors.
- Lead a group of 20 plus employees, creating and conducting daily meetings with production and company informative information.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Contributed to a safe and healthy work environment by following established safety protocols, reporting any potential hazards or concerns to management personnel for prompt remediation.
- Supported colleagues during high-pressure situations, fostering a collaborative work environment that prioritized teamwork and problem-solving abilities.
- Enhanced system performance by conducting thorough diagnostic tests and troubleshooting complex issues.
- Provided exceptional customer service by promptly addressing concerns raised during routine support calls, ensuring timely resolution for all technical issues.
- Managed inventory levels effectively for all required parts or supplies needed for daily operations, minimizing potential delays due to stock shortages or backorders.
Picker Packer
Starbucks Roasting Plant
Manchester, PA
04.2011 - 07.2012
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Pulled orders quickly to maintain demanding productivity goals.
- Followed orders precisely for correct items, sizes and quantities.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
Education
Associate in Specialized Technology Degree - Medical Assistant
YTI Career Institue
York, PA11.2018
Skills
- Wireless Networking
- Telecommunications
- Customer Support
- Customer Service
- Assembly and production
- Works Well Under Pressure
- Written/Verbal Communication
- Active Listening
- Warehousing functions
- Analytical thinking abilities
- Strategic Planning
- Training and mentoring
Timeline
Associate Technician
Assurant Inc
06.2013 - 02.2024
Picker Packer
Starbucks Roasting Plant
04.2011 - 07.2012
Associate in Specialized Technology Degree - Medical Assistant
YTI Career Institue