Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Elizabeth Garcia

Portland,TX

Summary

Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Overview

21
21
years of professional experience

Work History

Cashier

Walmart
Aransas Pass, TX
05.2021 - 12.2021
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.
  • Collected payments and provided accurate change.

Cashier

Bealls
Portland, TX
09.2019 - 03.2020
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Processed refunds for worn, damaged and broken merchandise.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.
  • Discounted purchases by scanning and redeeming coupons.
  • Collected payments and provided accurate change.

Cashier

Hobby Lobby
Corpus Christi, TX
06.2018 - 01.2019
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Processed sales transactions to prevent long customer wait times.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.
  • Discounted purchases by scanning and redeeming coupons.
  • Collected payments and provided accurate change.

Apparel Associate

Academy Sports + Outdoors
Corpus Christi, TX
06.2012 - 03.2014
  • Maintained customers' available product selections by quickly replenishing products from incoming freight.
  • Worked with management to quickly replenish low or out-of-stock items.
  • Offered customers maximum value by continuously learning about new products and related services.
  • Addressed customer requests for certain items and resolved service issues to maximize satisfaction.
  • Greeted customers to engage and assist with apparel needs.
  • Recovered and organized stock throughout each shift to keep racks customer-ready.
  • Recommended merchandise to customers based on needs and preferences.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Greeted customers to determine wants or needs.
  • Recommended, selected and located merchandise based on customer desires.
  • Cleaned shelves, counters and tables to maintain organized store.

Delivery Specialist

O'Reilly Auto Parts
Corpus Christi, TX
08.2005 - 04.2011
  • Observed road rules, weather and road conditions and other factors to maintain safe driving record.
  • Remained calm and pleasant with customers at all times, even during tense situations.
  • Monitored delivery trips through log system.
  • Promoted exemplary service to customers by keeping deliveries on time and undamaged.
  • Maintained accurate inventory of products and materials.
  • Delivered items to customers and presented invoices for payments.
  • Answered customer questions regarding products and resolved issues with order accuracy and quality.
  • Communicated effectively with dispatch regarding delivery progress and route detours.
  • Presented order bills and collected payments for deliveries.
  • Loaded and unloaded vehicles at distribution center and delivery address.
  • Reviewed delivery documents and orders and reported errors to supervisor.
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.

Head Cashier

Fox Tree & Landscape Services
Corpus Christi, TX
05.2004 - 07.2005
  • Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
  • Processed refunds for worn, damaged and broken merchandise.
  • Prepared cash deposits and balanced store safe for opening and closing of business.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Processed payments promptly for customers to exceed productivity standards.
  • Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
  • Performed merchandising and signage updates during weekly and seasonal promotional changes.
  • Helped customers find specific products, answered questions and offered product advice.
  • Answered customer questions and provided store information.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Rotated and merchandised products at point-of-sale to improve impulse buy rate.

Cashier

Walmart
Corpus Chisti, TX
02.2001 - 11.2003
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Helped customers find specific products, answered questions and offered product advice.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Worked closely with front-end staff to assist customers.
  • Collected payments and provided accurate change.

Education

High School Diploma -

Robstown High School
Robstown, TX

Skills

  • Cash Handling
  • Customer Service
  • Product Recommendations
  • Customer Assistance
  • POS Systems
  • Cash Register Operation
  • ID Verification
  • Drawer balancing
  • Customer service excellence
  • Payment Collection
  • Payment Processing
  • Returns processing
  • Cash Drawer Balancing
  • Order Taking
  • Product Knowledge
  • Ordering and stocking
  • Cleaning and sanitizing
  • Merchandise Restocking
  • Credit and cash transactions
  • Staff Training
  • Stocking and replenishing
  • Money Handling

Languages

Spanish
Limited

Timeline

Cashier

Walmart
05.2021 - 12.2021

Cashier

Bealls
09.2019 - 03.2020

Cashier

Hobby Lobby
06.2018 - 01.2019

Apparel Associate

Academy Sports + Outdoors
06.2012 - 03.2014

Delivery Specialist

O'Reilly Auto Parts
08.2005 - 04.2011

Head Cashier

Fox Tree & Landscape Services
05.2004 - 07.2005

Cashier

Walmart
02.2001 - 11.2003

High School Diploma -

Robstown High School

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Elizabeth Garcia