Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Gardner

Silver Spring,MD

Summary

Experienced administrative professional with a strong background in office management, scheduling, and communication. Demonstrates efficient multitasking abilities, ensuring smooth operations and providing support to executive teams. Collaborates effectively with colleagues and adapts to changing needs, consistently driving organizational goal achievement. Recognized for reliability and fostering a positive work environment.

Overview

9
9
years of professional experience

Work History

SST Badge Administrator

GardaWorld
10.2022 - Current
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Issuing, activating, deactivating, and managing access badges for all employees and contractors.
  • Coordinate with security personnel, HR, and project managers to verify badge eligibility and resolve any access-related issues.
  • Using programs like Sharepoint, IAG, and Tableau to collect information for daily job functions.
  • Organized, maintained and updated information in computer databases.
  • Tracking important information in Excel spreadsheets to generate reports.
  • Managing office inventory levels, ensuring adequate supplies were available.
  • Supporting office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Using Microsoft Office: Excel, Outlook, Word to perform daily job duties.
  • Corresponding with clients through email and telephone.
  • Handling sensitive information with discretion while maintaining strict confidentiality standards.

Security Officer/Receptionist

GardaWorld
05.2019 - 10.2022
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report.
  • Strengthened vendor relationships through regular communication and timely coordination of services.
  • Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
  • Reduced waiting times for visitors by implementing more efficient check-in process.

Account Manager

Triton Security Inc.
06.2016 - 03.2019
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Established long-term customer relationships to enhance client loyalty and satisfaction.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident reports to successfully manage complaints.
  • Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
  • Escorted visitors to appropriate offices.
  • Labeled and processed mail and packages for efficient distribution.


Assistant Property Manager

Real Property Management
08.2017 - 03.2018
  • Assisted with managing over 10 rental properties.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Coordinated appointments daily to show marketed properties including open houses.
  • Maintained accurate and up-to-date tenant and property records, enhancing operational efficiency.
  • Optimized website and online listings with engaging content, increasing visibility and attracting potential tenants.
  • Kept accurate records of all resident and tenant correspondence.
  • Provided administrative support by filing, scanning, faxing documents, and managing office supplies inventory.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.

Education

Bowie State University
Bowie, MD

Skills

  • Microsoft Office
  • File and records management
  • Multitasking and Planning
  • Clerical support
  • File organization
  • Customer and client relations
  • Confidential document control
  • Documentation and recordkeeping
  • Scheduling and calendar management
  • Mail management

Timeline

SST Badge Administrator

GardaWorld
10.2022 - Current

Security Officer/Receptionist

GardaWorld
05.2019 - 10.2022

Assistant Property Manager

Real Property Management
08.2017 - 03.2018

Account Manager

Triton Security Inc.
06.2016 - 03.2019

Bowie State University

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Elizabeth Gardner